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We are looking for a detail-oriented and personable Front Desk Coordinator to join our team in Boston, Massachusetts. In this long-term contract position, you will play a key role in creating a welcoming environment for visitors and ensuring smooth day-to-day operations at the front desk. This role is ideal for someone with strong organizational skills, attention to detail, and a passion for delivering exceptional customer service.
Job Responsibility:
Welcome visitors and clients with a friendly and attentive demeanor, ensuring they feel valued and well-assisted
Manage a multi-line phone system, directing calls to the appropriate departments or individuals efficiently
Handle scheduling, appointments, and other administrative tasks to support office operations
Maintain an organized and presentable reception area, ensuring it is clean and welcoming at all times
Perform data entry tasks with accuracy, ensuring records and databases are kept up-to-date
Provide concierge services by assisting visitors and staff with inquiries and special requests
Organize and maintain files, ensuring documents are easily accessible and properly stored
Coordinate with other departments to ensure seamless communication and efficient workflow
Utilize Microsoft Word, Excel, and Outlook to manage correspondence, schedules, and documentation
Requirements:
Proven experience in a front desk or administrative role with a strong focus on customer service
Proficiency in using Microsoft Excel, Word, and Outlook for administrative tasks
Skilled in managing multi-line phone systems and directing calls appropriately
Exceptional interpersonal and communication skills, both verbal and written
Strong organizational abilities with attention to detail and the ability to multitask effectively
Experience in data entry with a high degree of accuracy
Ability to maintain a detail-oriented and welcoming demeanor in a fast-paced environment
Familiarity with concierge services or assisting with visitor inquiries is a plus
Nice to have:
Familiarity with concierge services or assisting with visitor inquiries
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