Front Desk Associate Job at DLP Capital (St Augustine)

Front Desk Associate

DLP Capital

Location:
United States , St Augustine

Category:
Office Administration

Contract Type:
Not provided

Salary:

18.00 - 23.00 USD / Hour

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Job Description:

We are looking for a Front Desk Associate (or as we call it, a WOW Coordinator) to join our team at DLP Capital Headquarters! A WOW Coordinator is the first point of contact for visitors, tenants, and guests at our esteemed location which houses diverse commercial tenants. This role is crucial in creating a positive and professional atmosphere, ensuring a seamless and welcoming experience for everyone entering the premises.

Job Responsibility:

Oversee deliveries to the lobby/mailroom area
Assist in answering all incoming phone calls by the second ring
Ability to listen actively and handle emotional residents with professionalism
Act as the primary point of contact for tenant inquiries, and complaints ensuring all submissions are logged in the property management software
Manage building key fobs (issue/track/log/ collect/ replacement)
Keep the front lobby neat and professional-looking at all times
Process important queries and manage customer expectations in a polite and friendly manner
Accomplish office tasks and follow up through to completion
Serve as a backup to the other Executive and Administrative assistants
Serve as the first person that visitors and callers to the St. Augustine's office interacts with, representing DLP in a professional and kind way
Greet and Check-in DLP guests/visitors
Be part of the Office Administration team responsible for maintaining a professional and pleasant office environment, including ordering supplies, managing vendor relations, keeping an eye out for improvements, etc
Be part of the Sunshine team and attend all meetings
Deliver a WOW Service to customers, clients, visitors, and team members, maintaining a professional environment
Act as a WOW concierge to our investors for their vacation rental reservations. Providing additional local area information for their stays
Other duties as assigned

Requirements:

Welcome working in and thriving in a fast-paced environment
Able to lift 20-25 pounds
Minimum of 2 years of client-facing experience
Leasing or Property Management experience is a plus
Basic computer literacy skills and talent for technology
Advanced written and verbal communication skills
Polite, friendly, and self-assured attitude
Skills in multitasking and good time management
AppFolio experience a plus

Nice to have:

Leasing or Property Management experience is a plus
AppFolio experience a plus

What we offer:

Unlimited PTO
health/dental/vision/life insurance
401(k) matching
learning/educational incentives
Volunteer Time Off
well-being programs
company events
self improvement/productivity tools

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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