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In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Job Responsibility:
Deliver unparalleled service, courtesy, and care to our guests
Respond promptly and effectively to guest questions and requests
Streamline the check-in and check-out process for guests
Answer incoming phone calls with promptness and professionalism
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery.
Requirements:
High school diploma or its equivalent
One year of Front Desk experience in hotels preferred
One year of experience working in customers service or a guest-facing role required
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Previous experience with hotel PMS systems a plus.