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Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful “cosmopolitan-ality” that has become a signature of our resort. Breakfast, Lunch and Dinner in The Roost feature organic grown ingredients wherever possible. Get lost in the moment at our full-service SPA, or take a moment for Tennis or Pickleball at our Tennis Academy, ranked one of the top ten Tennis Resorts in the U.S. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression. Must provide and ensure exceptional hospitality experiences are delivered to the guest through performing all desk related functions, which includes but is not limited to, checking guests in and out, providing hotel and area information and coordinating the fulfillment of guest requests.
Job Responsibility:
Welcome, check-in and direct guests at arrival
Review all arrivals for notes, requests, and discrepancies and accommodate accordingly
Pre-register and produce key packs, when applicable
Handle guest requests and following up to ensure they are completed
Handle cashier duties and balance one’s bank at conclusion of shift
Assist with answering phones, taking reservations, guest’s requests and inquiries
Complete shift check list and necessary reports
Monitor guests accounts and room inventory
Troubleshooting guest issues
Reviewing and updating the property management system
Keep work area neat and cleaned at all times
Watch for safety hazards and report them immediately to your Supervisor
Will work and communicate directly with all Rooms departments, and indirectly with others
Majority of shift work would be at front desk, some back office work required
Requirements:
Previous guest service experience
Good communication skills
Ability to resolve problems
Flexible work schedule
Basic computer skills
Must read, write and speak the English language fluently
Nice to have:
Previous hotel front desk and PMS computer experience
Valid driver’s license
Advanced knowledge of Microsoft Office Suite products
Knowledge of SMS Host a plus
What we offer:
EARLY PAY OR EARNED WAGE ACCESS get paid before payday