Front Desk Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Tianjin

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Front Desk Agent at The Ritz-Carlton Tianjin will ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The role involves processing guest check-ins and check-outs, handling payments, answering guest inquiries, coordinating with housekeeping, and maintaining professional standards. The position requires standing, sitting, or walking for extended periods and lifting objects up to 10 pounds. The Ritz-Carlton is committed to providing a non-discriminatory and inclusive work environment.

Job Responsibility:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications
Follow all company safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

What we offer:

Equal opportunity employer
Access to opportunity
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination on any protected basis
Chance to be proud of the work you do and who you work with

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Desk Agent