Front Desk Agent Job at Accor (Johannesburg)

Front Desk Agent

Accor

Location:
South Africa , Johannesburg

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand. The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches. The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Responsibility:

Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests
Effectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotel
Effectively utilises property management software and tools to monitor the preferences of Hotel Guests
Effectively manages processes and systems that ensure the safety and security of the hotel, its guests and employees
Ensures efficient collaboration and communication with other service departments
Assists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision
Ensures that work within the polices, processes and standards directly affecting the Guests is carried out in a manner that reflects their safety, security concerns and preferences
Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.
With the Front Office Management, ensures that new team members are effectively assimilated into the Front Office culture and standards of service
Actively participates in the continuous development of Self and Department Team Members
Conscientiously participates in personal feedback and performance appraisals
Actively supports an environment that contributes to positive employee engagement and commitment to the job.
Ensures that the she understands, complies with and consistently applies relevant quality related standards policies, processes, rules and procedures
Notices and communicates opportunities to further improve quality standards
Responds positively to efforts to implement improvement opportunities and works with other Team Members to support change to improve Guest feedback metrics
Works accurately with systems and methods that capture and communicate Guests’ preferences, likes and dislikes as appropriate without compromising their privacy.
Performs a daily “Pit-Check” process to ensure that all charges are correctly posted and unallocated balances are speedily resolved and with minimal loss to the hotel.
Looks for ways to improve the usage of equipment and reduce consumption of stock without compromising the Guest Service experience
Reports imminent ‘stock-outs’ to avoid service compromise
Actively looks out for opportunities for Up-Sell and Cross-Sell and takes advantage of these.

Requirements:

Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
Qualification in Hospitality Management / Leadership
Significant Background in Front Office Service of a luxury hotel
2 years of previous experience in hospitality Front Office operations of a luxury hotel
Proficient user in OPERA Cloud

What we offer:

The opportunity to join an international and innovative and fast-growing group.
The ability to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
A competitive package and plenty of development opportunities.

Additional Information:

Job Posted:
January 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Accor - All Job Offers

Job Link Share:

Front Desk Agent

Accor

Location:
South Africa , Johannesburg

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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