Front Desk Agent Job at Fairmont Le Manoir Richelieu (Umluj)

Front Desk Agent

Fairmont Le Manoir Richelieu

Location:
Saudi Arabia , Umluj

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Responsibility:

Provide a warm, elegant, and personalized welcome to all guests, addressing them by name whenever possible
Perform check-in and check-out procedures efficiently while ensuring accuracy, confidentiality, and attention to detail
Anticipate guest needs and proactively offer assistance, upgrades, or tailored services in line with Raffles standards
Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand
Handle guest inquiries, requests, and concerns with professionalism, empathy, and a solution-oriented approach
Maintain comprehensive knowledge of hotel facilities, services, events, and local attractions to provide informed guidance
Record and communicate guest preferences, special occasions, and feedback to personalize future stays
Resolve service challenges promptly, escalating when necessary, while ensuring guest satisfaction and loyalty
Ensure accurate room assignment, billing, and payment processing in compliance with hotel policies
Maintain up-to-date guest profiles and reservations in the property management system
Coordinate closely with Housekeeping, Concierge, Butler Service, Bell Desk, and other departments to ensure room readiness and guest satisfaction
Adhere to cash handling procedures and audit standards at all times
Uphold Raffles grooming, etiquette, and communication standards consistently
Demonstrate refined body language, polished verbal skills, and cultural sensitivity in every interaction
Act as a brand ambassador, promoting Raffles values, heritage, and service philosophy
Ensure compliance with hotel safety, security, and confidentiality policies
Protect guest privacy and handle sensitive information with discretion and integrity
Participate in brand training, service culture programs, and continuous development initiatives

Requirements:

Minimum 1–2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred
Degree or diploma in Hospitality Management or related field is an advantage
Experience with hotel property management systems (Opera or equivalent preferred)
Excellent communication and interpersonal skills
Strong attention to detail with high standards of accuracy
Ability to multitask while maintaining composure and elegance under pressure
Problem-solving mindset with a guest-centric approach
Proficiency in Microsoft Office and hotel systems
Fluency in English required
additional languages are highly desirable
Genuine passion for luxury hospitality and guest service
Polished, professional appearance and demeanor
Warm, gracious, and confident personality
Flexible and willing to work shifts, including weekends and holidays
Trustworthy, discreet, and culturally aware
Understanding of Ultra-Luxury guest expectations and brand alignment
Experience in project coordination, scheduling, and document control during pre-Opening stages
Experience in pre-Opening is a must
A proactive, anticipatory approach with a strong sense of ownership and accountability
Impeccable grooming and personal presentation aligned with Luxury standards

Nice to have:

Degree or diploma in Hospitality Management or related field is an advantage
Experience with hotel property management systems (Opera or equivalent preferred)
Additional languages are highly desirable

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Fairmont Le Manoir Richelieu - All Job Offers

Job Link Share:

Front Desk Agent

Fairmont Le Manoir Richelieu

Location:
Saudi Arabia , Umluj

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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Job Description:

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Requirements:

Nice to have:

Additional Information:

Job Posted:January 06, 2026

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