Front Desk Agent

• Welcomes and registers resort guests, explains accommodations, and confirms method of payment
• Ensures that all financial and credit procedures are followed
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
• Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction
• Assists with customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• assists customers in all inquiries in connection with hotel services
• Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner

• Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred
• Requires the ability to multi-task on several items at once
• Knowledge of hotel operating systems and experience with Opera preferred
• Good communication skills are a necessity
• Fluency in English is required
• Applicants must have current work authorization in the United States

Ability to speak Spanish

• Commission and Upsell Incentive
• Winter Season Lifestyle Benefit
• Merchant Pass and Eco Passes Available
• 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
• Employee Cafeteria available for meals
• Complimentary dry cleaning of uniforms
• Be yourself and become a member of a work family that cares about you and invests in your development
• Elevate your craft here and abroad
• Employee engagement at all levels
• where your thoughts and ideas are not only heard but actioned