Front Desk Agent, Marriott Bonvoy

Front Desk Agent

Marriott Bonvoy

Location:
China, Zhengzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Front Desk Agent role at JW Marriott Hotel Zhengzhou involves delivering excellent customer service by assisting guests with check-ins, processing payments, responding to requests, and coordinating with other departments to ensure a seamless experience. This position offers opportunities for professional growth and development in a luxury hospitality environment.

Job Responsibility:

Process guest check-ins, reservations, and room assignments
process payments including cash, credit, debit, and checks
resolve late and disputed charges
answer and process guest calls and requests
coordinate with housekeeping for room readiness
communicate parking procedures
provide directions and local area information
run daily reports
complete cashier and closing reports in system
assist with check cashing and receipt balancing
comply with safety, security, and company policies
assist guests with disabilities
anticipate and address guests' service needs
maintain professional communication and relationships with coworkers.

Requirements:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
ability to stand, sit, or walk for extended periods
ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
clear and professional communication skills
ability to use computer systems to process transactions and reports
adherence to company safety, security, and confidentiality policies
willingness to develop and maintain positive working relationships with others
compliance with quality assurance standards
professional appearance and etiquette.

What we offer:

Opportunities for training, development, and recognition
career growth in a global team
fostering a diverse and inclusive work environment
access to holistic well-being initiatives
camaraderie with coworkers
equal opportunity employer policies.

Additional Information:

Job Posted:
August 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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