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Front Desk Agent

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Cavallo Point Lodge

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Location:
United States, Sausalito

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

26.46 - 27.53 USD / Hour
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Job Responsibility:

  • Registers guests into the hotel upon arrival following prescribed check in procedures
  • Performs cashiering functions for guests during their stay and at check out
  • Is accountable for accuracy of all cash and credit transactions performed during their shift
  • Checks guest out of hotel upon departure accurately following prescribed check out procedures
  • Maintains an alpha order file of arriving guest registration cards
  • Maintains an in-house/guest registration card file (the bucket) with guests correctly filed under the designated room number
  • Conducts a daily guest registration verification process (the bucket check)
  • Addresses guests by name at every opportunity
  • Must understand and implement the reservation process for both social and group guests and be conversant with the reservation system, as well as the entire property management system
  • Must know all aspects of the hotel: i.e. guest room types, sizes, locations, views, rates, other room attributes, available packages, as well as sales information like meeting room names and information
  • Maintain a clean and orderly work area
  • Must at all times be friendly and courteous to guests, management and fellow employees
  • Must pass on information necessary to the next shift and receive information from the prior shift to follow through with work to be done
  • In the morning, to prepare for the day, expected arrivals must be audited, grouped, pre-blocked when necessary, pre-registered when possible, and in a way that maximizes other departments labor
  • Print necessary reports and distribute to the appropriate departments
  • Monitor guest check outs who have not left by check out time, review and resolve, discrepancies, and communicate with housekeeping constantly
  • Choose vacant turndown rooms for possible walk-ins at night
  • Must work well under pressure
  • Follow all fire and safety procedures and regulations as outlined in the employee handbook
  • Must conduct self in a professional manner at all times and adhere to the employee handbook grooming policies
  • Awareness of our desire to be the greenest hotel on the planet, awareness and motivation towards being ecologically sensitive, and awareness of the complexity in being green, with a total dedication to being so
  • Remains focused, alert, and attentive at all times on the job, restricting use of any cell phone, PDA, digital music device, or other device that limits focus

Requirements:

  • High School diploma or equivalent acceptable experience
  • Must be a naturally enthusiastic, centered, and organized person
  • Must possess excellent communication skills with a pleasant personality and ability to make frequent eye contact
  • Ability to write, read, count, and file alphabetically and numerically with precision
  • Ability to stand for lengthy periods of time
  • Must be able to see, hear, and speak clearly and maintain proper etiquette
  • Must be knowledgeable of technology, and competent in understanding different systems necessary for the job
What we offer:
  • Generous Paid Time Off program
  • Health Insurance Options
  • Company-matching 401k Retirement Option
  • Job training
  • Promotion from within
  • Employee discounts on dining and hotel stays
  • Free parking

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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