Front Desk Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Plano

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Process guest check-ins, check-outs, and room requests; Verify and adjust billing; Provide guest assistance with transportation, directions, and requests; Maintain quality assurance and adhere to company policies; Develop and maintain positive workplace environment.

Job Responsibility:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
Activate/reissue room keys
Ensure rates match market codes and document exceptions
Verify/adjust billing for guests
Communicate to staff when guests are waiting for an available room
Advise guest of messages
Clear departures in system
Coordinate with Housekeeping to track room status and guest concerns
Operate telephone switchboard
Run and check daily reports, contingency lists, and credit card authorization reports
Supply guests with directions and information
Answer, record, and process guest calls, requests, and concerns, following up to ensure satisfaction
Arrange transportation for guests/visitors
Count and secure bank at the beginning and end of shifts
Process guest payments and provide change
Notify Loss Prevention/Security of theft reports
Comply with quality assurance standards
Follow company policies, report accidents and unsafe conditions
Maintain cleanliness and professional appearance
Develop positive working relationships
Assist individuals with disabilities

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or certification not required

What we offer:

Equal opportunity employment
Fostering inclusive work environment
Global opportunities with Marriott International

Additional Information:

Job Posted:
August 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Desk Agent