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Front Desk Agent

Associa

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Location:
United States, Miami

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Front Desk Agent must have strong communication, telephone, and customer service skills. This position also requires the Front Desk / Security person to be detailed oriented and able to multitask. In this position you must have a approachable and friendly attitude, able to meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Job Responsibility:

  • Demonstrates excellent customer service, communication and time management skills
  • Monitors Emergency Response System
  • Greets and directs Residents, guests and invitees
  • Monitors and controls Electronic Security Control Systems
  • Responds to emergency situations in a timely and efficient manner
  • Monitors and controls access to the building
  • Maintains daily log, records and forms
  • Resolves and follows-up on all complaints/issues
  • Maintains a safe and secure environment throughout the building/property(s)
  • May be assigned other duties by the on-site property manager
  • Follows safety procedures and maintains a safe work environment

Requirements:

  • Minimum 1-2 years Front Desk experience
  • Hospitality experience preferred or College level courses in business or hospitality preferred
  • High school diploma or equivalency preferred
  • Intermediate at minimum computer skills (Microsoft Word, Excel)
  • Effective written and verbal communication skills in English and Spanish
  • Multiple language fluency is desirable
  • Strong customer service, communication and interpersonal skills required
  • Ability to lift 30 -- 50 lbs
  • Work in an upright standing or sitting position for long periods of time
  • Handle, finger, grasp and lift objects and packages
  • Reach with hands and arms
  • Communicate, receive and exchange information by means of the spoken and written word
  • Ability to quickly and easily navigate the property/building as required to meet the job functions
  • Complete all required forms
  • Ability to work extended hours and weekends based on project requirement
  • Ability to respond to emergencies on a timely manner

Nice to have:

  • Hospitality experience
  • College level courses in business or hospitality
  • Multiple language fluency

Additional Information:

Job Posted:
December 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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