French Customer Service Supervisor Jobs

French Customer Service Supervisor

Lead a dynamic team and provide exceptional customer service in a fast-paced env...

Location

United Kingdom , Ashford

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluency in French and English (written and spoken)
Proven experience in a customer service role
Experience in a supervisory or leadership position
Exceptional communication and interpersonal skills
Strong problem-solving abilities
Customer-first mindset
Ability to multitask and thrive under pressure

Job Responsibility

Lead and mentor a team of talented customer service agents
Oversee daily operations and ensure team meets performance targets
Foster a positive and collaborative team environment
Handle customer inquiries and resolve issues promptly
Implement training programmes to enhance team skills
Monitor team performance and provide constructive feedback
Collaborate with other departments to improve processes and customer satisfaction

What we offer

Free on-site parking
24 days annual leave + Bank holidays
Development opportunities to grow skills and career

Fulltime

New

Sales coordinator

The sales coordinator is responsible for servicing the customer and entering ord...

Location

Canada , Baie-d'Urfé

Salary:

45000.00 - 50000.00 CAD / Year

Randstad

Expiration Date

December 29, 2025

Requirements

Experience in a similar position or Business Administration
Sales quotes and upselling
Proven customer service skills
Ability to work in a dynamic environment
Great attention to detail and organizational skills
Bilingual (French and English)
Computer proficiency and knowledge of Microsoft Office

Job Responsibility

Enter and process orders and defective claims/returns
Relationship building with customers, represent the company in a professional and courteous manner
Find appropriate solutions for our customers
Liaise directly with Sales Managers/Representatives providing information and support
Have extensive product knowledge through training
Work with all personnel and outside contacts to satisfy clients’ needs and achieve company goals
Inform customers of upcoming promotions, product launches
Assist in completing sales projects including proposals and marketing
Upsell whenever possible
Review back orders and proactively propose alternative solutions to customers

What we offer

Stimulating work environment
Schedule Monday-Friday 8:30AM-5PM
Hybrid work (home 2 days a week / office 3 days a week)
Employer's contribution to employee's RRSP plan
Generous vacation 3 weeks vacation and personal days policy
Closed 1 week at Christmas
Competitive salary $45,000-$50,000 and performance bonuses
10-15 minute walk to the REM (the future Morgan station)

Fulltime

New

Administrative agent

Under the authority of the supervisor, you will be responsible for informing and...

Location

Canada , Baie-d'Urfé

Salary:

21.00 - 22.00 CAD / Hour

Randstad

Expiration Date

December 29, 2025

Requirements

A minimum of two (2) years experience as a travel consultant
Travel and general knowledge, including knowledge of history and geography, are important assets
Certified by the Canadian Institute of Travel Counsellors
Customer service and sales skills
Professional attitudes and behaviour (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.)
Must be able to communicate in French and English, both orally and in writing
Ability to conduct monetary transactions
Knowledge of the tourism industry and customer needs, as well as tourism products (cruises, tours, etc.)
Basic computer skills, including the computerized reservation system (Apollo) and the Internet

Job Responsibility

Act as a travel consultant for the commercial section
When required, act as a travel consultant for the vacation section
Responsible for the operations of our corporate clients
Take phone calls and/or execute reservation requests received by email
Advise clients on itinerary choices and other products offered
Advise customers on travel arrangements such as: information on reservation -and cancellation policies
Make reservations in the computerized electronic ticketing system
Plan itineraries for individuals and groups with our corporate clients
Make transportation and accommodation reservations for our corporate clients
Confirm reservations and issue itineraries and electronic tickets for our corporate clients

What we offer

Medical and dental benefits
Gym on site
Group insurance plan
Pension plan
Telemedicine

Fulltime

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...

Location

Canada , Laval

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing or communications preferred
3+ years' experience in Customer Relations or Reputation Management
Focus on Social Media experience is preferred
Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
Proven ability to effectively communicate with customers over the phone in a professional manner
Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes

Job Responsibility

Utilize digital analytics to enhance performance and customer satisfaction
Address advanced customer inquiries via phone, email, and chat
Manage complex inquiries beyond first-level capabilities
Conduct daily audits and quality checks on cases and calls
Ensure timely responses to inquiries, adhering to SLAs
Maintain prompt response times for social media interactions
Oversee phone queues and manage call overflow
Use Genesys status indicators appropriately
Report errors in Salesforce cases promptly
Adhere to marketing initiatives and organizational policies

What we offer

Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
Pension Plan
Share Purchase Plan
Paid Time Off: vacation days, sick days, and personal days
Employee Discounts
Training and Development: workshops, seminars, and online courses
Recognition and Rewards
Mentorship Program
Scholarship Program

Fulltime

New

Operator- Communications

Under the general supervision of the Communications Operating Center Supervisor ...

Location

Sint Maarten , Philipsburg

Salary:

Not provided

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Completion of secondary education required
Candidates with post-secondary (university-level) education in security, justice studies, management, supervision, or related fields preferred
Must be willing to work a flexible schedule including after-hours, weekends and public holidays
Skilled in report writing
Must be willing and able to attend and successfully complete all required training and continuing education
Computer literate
Ability to have a general knowledge and enforce, if applicable, laws, rules and regulations
read, understand and interpret standard official legal documents
exercise judgment and discretion in analyzing and resolving problems
read, correct and prepare clear and concise reports

Job Responsibility

Receives and processes emergency and non-emergency calls from members of the AUC Community both on and off campus
Determines nature and location of emergency, prioritize
dispatch emergency units, if applicable, and in accordance with established procedures
Ensure optimized use of Communications Operating Center technology and systems
Ensure system failures are escalated both internally and externally
Coordinate and review surveillance footage and submit surveillance reports accurately and on-time as outlined in established protocol and/or process/procedures documents
Maintain Communications Operating Center registers and logs and follow protocol and procedures to ensure positive results on inspections
Demonstrate sensitivity to, and respect for, a diverse population
Operate a personal computer and enter data into computer database
Perform duties of Campus Patrol Supervisor in event the Supervisor is sick or on vacation

Fulltime

New

Villa Travel Sales Consultant

Our client, is a privately owned dynamic travel company who specialise in sellin...

Location

United Kingdom , Central London

Salary:

40000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Previous travel sales experience selling high value luxury holidays is essential
Excellent communication skills, both written and spoken
Be able to work well under pressure and have a flexible approach

Job Responsibility

Creating luxury bespoke villa holidays for clients based on requirements
Arranging all aspects of a client's holiday from travel to accommodation, activities, and any special requests that they may have
Building relationships with clients and suppliers to always ensuring excellent service
Demonstrating outstanding product knowledge to secure bookings

What we offer

Commission ranging from £10,000 to £25,000 per annum
25 days annual leave plus bank holidays
2 annual fam trips to view and stay in the villas and travel discounts
Workplace Pension
Hybrid working
Working abroad policy of 15 days per year

Fulltime

New

Software Engineer Backend Travel

Are you a passionate and skilled backend software engineer looking for an exciti...

Location

United Kingdom , London

Salary:

80000.00 - 90000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related field
3+ years of experience in backend software development
A passion for designing and building fantastic API's, delivering great developer experiences to go with it
An interest in working with Elixir, this is what our client mostly works with
A high bar in code quality and API design
Experience in Travel / Flights, hotels or cars REQUIRED

Job Responsibility

Designing, developing, and maintaining the server-side components of our client's innovative software solutions
Collaborate with cross-functional teams, including frontend developers, designers, and product managers, to create scalable and efficient backend systems that power our client's applications

What we offer

Hybrid work environment (combination of remote and in-office work)
Comprehensive benefits package
Opportunities for professional growth and development
Collaborative and supportive team culture
Chance to work on innovative projects with cutting-edge technologies

Fulltime

New

Fluent Arabic Speaking Senior Private Travel Manager

Our client is an exclusive lifestyle and concierge company who specialise in cre...

Location

United Kingdom , London

Salary:

38000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Previous GDS experience and flights knowledge is essential
Fluent Arabic to native/mother tongue level reading, written and verbal
Extensive tailormade experience gained within the travel industry, working within luxury is essential with extensive knowledge dealing with UHNWI's
Professional and engaging telephone manner with the ability to develop rapport
Effective Sales and customer service skills.

Job Responsibility

Dealing with customer enquiries by phone and email and design bespoke travel requests based in their needs
Use your own previous experience, destination knowledge to establish the clients' requirements and to recommend the correct programme for their needs
Use Amadeus to book flights and make any necessary amendments
Booking all aspects of travel for your customers including flight, private charters, hotels, car hire and more
Being available to resolve any pre and post departure issues

What we offer

Bonuses of £3,600 per annum
25 days annual leave
Pension
Hybrid Working or fully remote working within the UK
Option to work abroad for up to 4 weeks per annum
Discounted travel
Career growth and development

Fulltime

French Customer Service Supervisor

Office Angels

Location:
United Kingdom, Ashford

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 17, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for French Customer Service Supervisor