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Fraud Risk Intmd Analyst

https://www.citi.com/ Logo

Citi

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Location:
Mexico , Ciudad De Mexico

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Category:

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The Fraud Risk Intmd Analyst is a developing professional role requiring analytical thinking, effective decision-making, and a collaborative approach in ensuring fraud risk oversight and operational effectiveness within the organization.

Job Responsibility:

  • Manages the Fraud Investigation team and their overall effectiveness
  • Ensures day-to-day Operations are performed according to agreed Service Level Agreements
  • Maintains an effective complaint case management system
  • Minimizes defects and operational losses and tracks metrics for performance measurement
  • Drives initiatives to enhance client experience and improve operating efficiency
  • Closely monitors service level indicators
  • Performs sampling on suspicious transactions/accounts
  • Appropriately assesses risk when business decisions are made
  • Applies professional judgment to ensure transparency and compliance

Requirements:

  • 2-5 years previous experience in Fraud, Customer Services or Banking Operations
  • Bachelor’s/University degree or equivalent experience
  • Analytical thinking and knowledge of data analysis tools and methodologies
  • Developed communication and diplomacy skills
  • Attention to detail when making judgments and recommendations based on the analysis of factual information
  • Professional judgment when interpreting data and results
  • Systematic problem-solving and communicable explanation skills

Nice to have:

  • Experience with Agile, Scrum, Waterfall methodologies
  • Competence in MS Project and advanced Excel analysis
What we offer:
  • Equal opportunity employer
  • Compliance with applicable laws, rules, and regulations
  • Accessibility support for persons with disabilities

Additional Information:

Job Posted:
May 10, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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