Fraud Analyst (Trust & Safety) Job at Salt (Kuala Lumpur)

Lead Fraud Operations Analyst

As the Lead Fraud Operations Analyst at Apollo, you’ll be the hands-on technical...

Location

United States

Salary:

92000.00 - 125000.00 USD / Year

Apollo.io

Expiration Date

Until further notice

Requirements

5+ years of experience in fraud operations, trust & safety, or security operations roles
Strong SQL proficiency (joins, CTEs, aggregates)
familiarity with Python and data visualization tools
Experience reviewing or debugging application code (Ruby preferred), using tools like Cursor, GitHub Copilot, or IDEs for root-cause exploration
Familiarity with payment systems (chargebacks, disputes, ACH) and the associated fraud lifecycle
Understanding of fraud detection models and risk-scoring logic
experience configuring or auditing rule-based systems
Demonstrated ability to lead investigations independently, prioritize in ambiguity, and deliver results across multiple teams
Exceptional written and verbal communication skills
capable of translating technical detail into operational action

Job Responsibility

Lead Fraud Operations and Investigations
Act as the primary escalation point for complex fraud and abuse investigations across Apollo’s ecosystem
Perform root-cause analysis of new exploit behaviors, account takeovers, transactions, and scaled abuse events using data queries (SQL, Python), system logs and testing
Conduct forensic investigations into fraud model classifications, rule bypasses, and external abuse tool behaviors
Build and maintain investigation frameworks that allow rapid detection and classification of fraud patterns
Develop and Optimize Fraud Detection Systems
Configure, tune, and evaluate rules-based and model-driven fraud detection systems (e.g., Stripe Radar, Signified, or internal models)
Collaborate with Engineering to enhance fraud detection logic and event pipelines
identify and close systemic gaps through code- or model-level feedback loops
Use Cursor or equivalent AI-assisted dev tools to review Ruby-based backend logic, reverse-engineer fraud actor patterns, and suggest mitigations

What we offer

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Fulltime

Fraud Intelligence Analyst

Join AirCover Ops, a global team dedicated to safeguarding Airbnb’s platform int...

Location

Canada

Salary:

82000.00 - 96000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

6+ years’ experience in fraud, financial crimes, cyber-risk, intelligence, or a high-stakes investigative function
Proven ability to synthesize ambiguous data, identify complex fraud patterns, and make well-reasoned, actionable recommendations
Advanced SQL proficiency to independently analyze large datasets, plus experience (or active development) with Python
Strong investigative reporting and narrative skills for cross-functional and leadership audiences
Credibility, composure, and a proactive mindset when engaging stakeholders across disciplines and geographies
Prior exposure to fraud tooling, signal detection, or rule development highly preferred
Authorization to work globally
occasional international collaboration may be required

Job Responsibility

Lead deep-dive investigations into high-risk and multi-case fraud patterns, producing comprehensive and structured reports
Analyze large, ambiguous datasets to detect weak signals and evolving fraud threats
Develop and recommend upstream safeguards, detection triggers, and policy/process improvements based on investigative findings
Collaborate daily with Data Science, Product, Trust, Safety, and Legal teams to deploy effective countermeasures and influence platform strategy
Mentor and upskill peers through case reviews, internal training, and sharing investigative best practices
Influence high-visibility, cross-functional decisions with clear narratives, written briefs, and trend summaries

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Fraud Investigations Manager

Join AirCover Fraud Operations—a dedicated, high-trust team at the heart of Airb...

Location

Canada

Salary:

97000.00 - 121000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of leadership experience in fraud investigations, intelligence, risk analytics, or related fields (e.g. financial crime, insurance, platform abuse)
Demonstrated expertise connecting case-level insights to broader fraud patterns and systemic risk, including advanced analytics and network detection
Strong background in fraud strategy, behavioral analysis, and the development of risk controls and operational workflows
Proven ability to produce clear, structured investigative writing and guide others in narrative and reporting standards
Hands-on experience with fraud tooling, upstream signal detection, and working with structured datasets
advanced proficiency with SQL and Python for analysis
Working knowledge of cyber risk frameworks, digital forensics, and platform security
Track record of building and leading high-performing teams, fostering clarity, accountability, and resilience in high-stakes environments
Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements

Job Responsibility

Lead and mentor a specialized team of senior fraud investigators and analysts, guiding case investigations and building team capability
Own the resolution of complex, high-risk, or executive- escalated fraud cases, making final decisions in ambiguous scenarios
Analyze fraud signals and trends, translating insights into platform-level controls, rules, and policies
Collaborate with data, product, trust & safety, legal, and policy teams to design and implement new fraud countermeasures
Develop and present clear investigative reports and fraud intelligence summaries to AirCover leadership and cross-functional partners
Support operational queue work during surge periods, ensuring service excellence and platform integrity

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Supervisor, Service Recovery

Guide the Service Recovery team in delivering best-in-class support during our m...

Location

Canada

Salary:

82000.00 - 96000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments
Proven experience of incident management in a fast-paced environment
Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement
Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists
Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure
Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ
High analytical capability and comfort making decisions in ambiguous, evolving contexts
Strong operational judgement and the ability to balance risk mitigation with customer experience
A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments

Job Responsibility

Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management
Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making
Build a culture of accountability, clarity of expectations, and operational discipline across the team
Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols
Create and own monitoring metrics to ensure best-in-class community service
Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk
Serve on call as needed for incident response
Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making
Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation
Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Supervisor, Service Recovery

Guide the Service Recovery team in delivering best-in-class support during our m...

Location

United States

Salary:

100000.00 - 115000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments
Proven experience of incident management in a fast-paced environment
Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement
Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists
Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure
Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ
High analytical capability and comfort making decisions in ambiguous, evolving contexts
Strong operational judgement and the ability to balance risk mitigation with customer experience
A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments

Job Responsibility

Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management
Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making
Build a culture of accountability, clarity of expectations, and operational discipline across the team
Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols
Create and own monitoring metrics to ensure best-in-class community service
Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk
Serve on call as needed for incident response
Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making
Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation
Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Director, Payments Risk

The GoFundMe team is searching for our next Senior Director, Payments Risk with ...

Location

United States

Salary:

202500.00 - 304000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

10–15+ years of progressively senior payments risk and compliance experience, ideally with early-career hands-on work as an analyst
Background at modern payments companies, processors, or fintechs
Deep understanding of payments processing, merchant onboarding, underwriting, credit risk, fraud detection, and AML/CTF program management
Experience leading CDD/EDD, KYC/KYB, and transaction monitoring teams
Strong working knowledge of AML, sanctions, card network rules, and global (especially EU) best practices
Ability to analyze complex datasets, interpret ambiguous situations, and make high-stakes decisions under pressure
Demonstrated experience managing and developing distributed global teams in a fast-paced, high-stakes environment
Experience partnering with communications or public affairs on high-profile or sensitive risk scenarios
Resilient, and able to handle escalations with clarity, confidence, and composure
Courage of conviction paired with humility—able to hold the line on regulatory requirements while staying collaborative and open-minded

Job Responsibility

Serve as a senior leader for payments risk and compliance, acting as an expert advisor to the company and the Board on regulatory obligations, processing requirements, and financial crime risk
Establish and continuously evolve frameworks for CDD, EDD, KYC/KYB, transaction monitoring, and suspicious activity management
Lead GoFundMe’s evolution toward greater control of our own payments, collaborating deeply with multiple internal and external teams
Apply a payments-centric mindset across GoFundMe, grounding the organization in the importance of having strong payment infrastructure
Ensure compliance with AML, sanctions, card network rules, and relevant U.S. and international standards
Oversee and coach teams responsible for analyzing fundraisers for fraud or money-laundering risks, verifying identities, enforcing financial compliance, and monitoring transactions
Improve, track, and communicate loss reporting, ensuring root-cause analysis and implementation of compensating controls
Guide the design and refinement of workflows across donation review, account review, dispute prevention, and merchant/payer fraud mitigation to reduce chargeback rates and losses
Lead risk reviews, assessing financial exposure and creditworthiness
Oversee recovery of negative balances and mitigations around potential or actualized losses

What we offer

Competitive pay and comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

New

Swedish Language Expert & Complaints Associate

Are you fluent in Swedish? Would you like to fire up your career by working as a...

Location

Greece , Athens

Salary:

1450.00 EUR / Month

Randstad

Expiration Date

December 30, 2026

Requirements

Eligible to work in Greece
An exceptional level in the Swedish Language
Advanced English skills
Excellent verbal & written communication skills
PC literacy

Job Responsibility

Manage incoming requests & ensure an utmost customer satisfaction
Resolve customer inquiries regarding customer suggestions
Provide accurate, valid & complete information by using the right methods/tools
Build sustainable relationships of trust through open & interactive communication
Promote additional features relevant to the client’s new services & training material
Verify and correct machine-generated translations of answers to customer queries
Understand and translate the meaning and tone of written words from one language to another
Recognize and provide feedback on issues found in the email

Fulltime

New

Romanian speaking travel agent

Are you fluent in Romanian? Would you like to fire-up your career by working as ...

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
Client-centric mindset
Ability to identify customer needs and resolve issues
Results-oriented, highly organized
An exceptional level in the Romanian language
Advanced English skills
PC literacy

Job Responsibility

Manage incoming requests & ensure an utmost customer satisfaction
Resolve customer inquiries regarding guest’s booking
Provide accurate, valid & complete information by using the right methods/tools
Build sustainable relationships of trust through open & interactive communication

Fraud Analyst (Trust & Safety)

Salt

Location:
Malaysia , Kuala Lumpur

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Fraud Analyst (Trust & Safety)

Lead Fraud Operations Analyst

Fraud Intelligence Analyst

Fraud Investigations Manager

Supervisor, Service Recovery

Supervisor, Service Recovery

Senior Director, Payments Risk

Swedish Language Expert & Complaints Associate

Romanian speaking travel agent

Fraud Analyst (Trust & Safety)

Salt

Location:Malaysia , Kuala Lumpur

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 06, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Fraud Analyst (Trust & Safety)

Lead Fraud Operations Analyst

Fraud Intelligence Analyst

Fraud Investigations Manager

Supervisor, Service Recovery

Supervisor, Service Recovery

Senior Director, Payments Risk

Swedish Language Expert & Complaints Associate

Romanian speaking travel agent

Location:
Malaysia , Kuala Lumpur

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 06, 2026