CrawlJobs Logo

Franchise Operations Manager

dunelondon.com Logo

The Dune Group

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Accountable for day-to-day partner operations, order management, go-to-market setup and data accuracy across all franchise markets, acting as a key enabler of service excellence, revenue protection and efficient execution. Responsible for end to end order process from initial set up to receipt into market

Job Responsibility:

  • First-line support for franchise partner operational queries, managing responses in line with agreed SLAs
  • Support seasonal go-to-market readiness including NuORDER setup, pricing, and additional collateral as appropriate
  • Accurately process and monitor franchise orders, highlighting any issues and sharing analysis as required
  • Manage communication regarding orderbook changes, amendments and cancellations, working with line manage to ensure decisions in line with commercial and contractual needs
  • Manage franchise dispatch process in line with agreed budgets to deliver invoice sales and timely delivery, highlighting risks and opportunities
  • Prepare data, reports and materials for internal and partner meetings, and attend partner calls capturing actions and follow ups
  • Maintain SOPs and process documentation, flagging inefficiencies and improvement opportunities
  • Collaborate closely with Logistics/DC, Finance, Buying and Merchandising teams

Requirements:

  • Experience in a global operations or merchandising role
  • Customer and delivery focused approach, ability to communicate professionally with external partners
  • Strong attention to detail and organisational skills
  • Eager to learn and develop wholesale operations expertise
  • Organised, adaptable and calm under pressure
  • Collaborative team player with a continuous-improvement mindset
  • Clear written & verbal communication skills

Nice to have:

  • Knowledge of NuORDER or B2B wholesale platforms
  • Experience working with logistics, DC or retail systems
What we offer:
  • Blended working – spreading your time across our office and remote working
  • Sustainable office in bustling West London (near Westfield)
  • Friendly and open culture with flat structures allowing plenty of opportunity for development
  • Company growth and opportunity
  • Dune is evolving all the time
  • Open-minded company, welcoming thoughts and ideas to be shared
  • Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK
  • 60% employee discount on Dune products
  • 25 days holiday (plus the bank holidays)
  • Cycle2work
  • Company pension scheme
  • Life assurance for all team members
  • 3.00 p.m. finish every pay day Friday
  • Team socials and drinks – we like to have fun
  • Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance
  • Our own Wellbeing Allies – there to talk when you need them

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
The Dune Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Franchise Operations Manager

FLEX Operations Manager, Franchise HR Solutions

This is a temporary position. A FLEX role within our Global Human Resources orga...
Location
Location
United States , Bethesda, MD
Salary
Salary:
39.03 - 61.20 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 6 years’ experience in hospitality, finance, accounting or revenue management
  • or 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, Finance, Accounting or related major
  • 3-5 years’ experience in the hospitality and finance
  • Experience in finance, accounting, consulting, HR services, revenue management and technology
  • Mastery of Excel and PowerPoint
  • Experience managing collections with multiple vendor services
  • Experience in CRM platforms, Salesforce experience highly desired
  • Knowledge of Marriott's brands, culture, business goals
  • Knowledge in websites and managing them (Wordpress experience is a big plus)
Job Responsibility
Job Responsibility
  • Implement and Maintain Operational Tools and Processes
  • Assist in CRM (Salesforce) migration
  • Create new finance processes utilizing Salesforce
  • Use Salesforce to track and maintain all vendor account information and team financials through dashboards, custom reports, etc
  • Manage all revenue and payment operations
  • Ensure that team has real-time information on all aspects of the team’s revenue and expenses
  • Serve as lead for business operations and finance department interactions
  • Develop monthly, quarterly, yearly financial reports and executive level reports
  • Develop revenue and operating forecasts
  • Proactively conduct financial trend analysis
What we offer
What we offer
  • Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts
  • Fulltime
Read More
Arrow Right

General Manager Home Improvement Franchise Startup

Are you an experienced leader in home remodeling or residential services? Do you...
Location
Location
United States , Ocean Isle Beach
Salary
Salary:
60000.00 - 65000.00 USD / Year
kitchentuneup.com Logo
Kitchen Tune-Up
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of leadership experience in remodeling, home improvement, construction, or residential service industries
  • Experience operating within a franchise system
  • Strong business management skills including P&L ownership
  • A builder—of teams, processes, and culture
  • A growth-minded leader comfortable in a startup environment
  • Excellent communication skills and a customer-first approach
Job Responsibility
Job Responsibility
  • Lead all daily operations including project management, customer service, installations, scheduling, and quality control
  • Recruit, train, and manage a talented team across sales, installation, and admin roles
  • Drive revenue growth and ensure profitability through smart operations and margin management
  • Manage P&L, forecasting, budgeting, and reporting
  • Ensure full compliance with franchise systems, processes, technology, and brand standards
  • Champion an exceptional customer experience and strong culture focused on craftsmanship, service excellence, and accountability
What we offer
What we offer
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Training & development
  • Paid training through owner level franchise training by franchise system home office, consisting of virtual and on-site training at the franchise training center
  • Opportunity to participate financially in the eventual sale of the business
  • Supportive owner and premium franchise brand with proven systems
  • Fulltime
Read More
Arrow Right

Site Manager

The Experience Site Manager role is responsible for end-to-end management of our...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
  • Fluent communication in Spanish & English
  • An understanding of budgeting and controlling expenses and retail operations
  • Leadership and management skills and ability to communicate effectively in oral and written communication
  • Excellent planning and organizational skills
  • ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
  • Friendly, energetic, and enthusiastic personality
  • Demonstrated ability to work with children and families, showing patience, empathy, and a positive, approachable manner
  • Comfortable with technology and basic troubleshooting
  • Ability to problem-solve and think quickly on your feet
Job Responsibility
Job Responsibility
  • Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction
  • Manage, schedule, and delegate responsibilities to on-site staff
  • Ensure daily staff timecards and staff reports are accurate
  • Run different sessions themselves during the week, setting an example for the on-site staff
  • Ensure all experiences run smoothly and on time with minimal disruptions
  • Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed
  • Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution
  • Implement and uphold safety procedures to protect guests and staff
  • Oversee compliance with all local, state, and federal regulations and requirements
  • Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed
  • Fulltime
Read More
Arrow Right

Site Manager

The Experience Site Manager role is responsible for end-to-end management of our...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
  • An understanding of budgeting and controlling expenses and retail operations
  • Leadership and management skills and ability to communicate effectively in oral and written communication
  • Excellent planning and organizational skills
  • ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
  • Friendly, energetic, and enthusiastic personality
  • Comfortable with technology and basic troubleshooting
  • Ability to problem-solve and think quickly on your feet
  • Ability to stand for extended periods of time
  • moderate level of physical ability is required
Job Responsibility
Job Responsibility
  • Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction
  • Manage, schedule, and delegate responsibilities to on-site staff
  • Ensure daily staff timecards and staff reports are accurate
  • Run different sessions themselves during the week, setting an example for the on-site staff
  • Ensure all experiences run smoothly and on time with minimal disruptions
  • Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed
  • Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution
  • Implement and uphold safety procedures to protect guests and staff
  • Oversee compliance with all local, state, and federal regulations and requirements
  • Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed
  • Fulltime
Read More
Arrow Right

Assistant Site Manager

The Experience Assistant Site Manager supports and facilitates the manager’s wor...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
  • An understanding of budgeting and controlling expenses and retail operations
  • Leadership and management skills and ability to communicate effectively in oral and written communication
  • Excellent planning and organizational skills
  • ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
  • Friendly, energetic, and enthusiastic personality
  • Comfortable with technology and basic troubleshooting
  • Ability to problem-solve and think quickly on your feet
  • Ability to stand for extended periods of time
  • moderate level of physical ability is required
Job Responsibility
Job Responsibility
  • Handling calls from clients, suppliers, and partners
  • Ability to monitor the activity indicators of a center
  • Ensuring the proper use of the box office
  • Collecting mail and managing invoices from clients or suppliers
  • Drafting meeting summaries and sharing them with the team
  • Participating in debriefing sessions with the manager to track progress
  • Organizing brainstorming sessions with the team for specific goals
  • Ensuring high-quality customer service and client satisfaction
  • Assisting with recruitment, schedule development, and inventory management
  • Supporting the onboarding, training, and integration of new hires
  • Fulltime
Read More
Arrow Right

General Site Manager

Fever is seeking a freelance General Site Manager to lead a VR experience venue ...
Location
Location
United States , Denver
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
  • Understanding of budgeting and controlling expenses and retail operations
  • Leadership and management skills and ability to communicate effectively in oral and written communication
  • Excellent planning and organizational skills
  • ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
  • Friendly, energetic, and enthusiastic personality
  • Comfortable with technology and basic troubleshooting
  • Ability to problem-solve and think quickly on your feet
  • Ability to stand for extended periods of time
  • moderate level of physical ability is required
Job Responsibility
Job Responsibility
  • Lead the day-to-day operations of the venue
  • Ensure smooth delivery of all experiences, high-quality guest service, and minimal disruptions
  • Manage, schedule, and develop on-site staff
  • Maintain operational efficiency by troubleshooting issues, ensuring equipment and show elements are in top condition
  • Oversee facility upkeep, ensuring cleanliness, safety, and readiness for guests at all times
  • Act as the first point of escalation for guest concerns
  • Drive local attendance and brand visibility through community engagement, partnerships, and special events
  • Assist in managing the venue's budget, including payroll auditing and cost control measures
  • Handle retail sales and inventory management
  • Complete daily show reports, incident reports, and assist with any administrative duties as needed
  • Fulltime
Read More
Arrow Right

General Site Manager

Fever is seeking a freelance General Site Manager (GSM) to lead a VR experience ...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
  • Understanding of budgeting and controlling expenses and retail operations
  • Leadership and management skills and ability to communicate effectively in oral and written communication
  • Excellent planning and organizational skills
  • ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
  • Friendly, energetic, and enthusiastic personality
  • Comfortable with technology and basic troubleshooting
  • Ability to problem-solve and think quickly on your feet
  • Ability to stand for extended periods of time
  • moderate level of physical ability is required
Job Responsibility
Job Responsibility
  • Lead the day-to-day operations of the venue, ensuring smooth delivery of all experiences, high-quality guest service, and minimal disruptions
  • Step in and be an active participant on-site, taking on tech or front of house staff roles during your shift on-site
  • Manage, schedule, and develop on-site staff, ensuring they're trained, engaged, and prepared for their shifts
  • Maintain operational efficiency by troubleshooting issues, ensuring equipment and show elements are in top condition
  • Oversee facility upkeep, ensuring cleanliness, safety, and readiness for guests at all times
  • Lead shifts and demonstrate excellent service standards to the team, acting as a role model for both staff and guests
  • Foster a positive and accountable team culture with clear feedback and coaching
  • Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically
  • Ensure a welcoming environment for all guests by anticipating their needs and providing exceptional customer service
  • Model excellent service and maintain strong relationships with community partners, suppliers, and corporate stakeholders
  • Fulltime
Read More
Arrow Right

Head of Operations

The Head of Operations for Citigroup Global Markets Europe AG (CGME) acts as the...
Location
Location
Germany , Frankfurt am Main
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior level experience in a related role commensurate people management experience
  • Entity Governance experience of an “AG” Stock Company
  • Experience of Operations management of a banking regulated entity
  • Remote management of staff in a culturally diverse team
  • Leadership and strong decision making
  • Influencing and negotiation skills
  • Good understanding of the various banking business areas
  • In depth understanding of the regulatory requirements and their implication on Operations i.e., Operational Risk
  • In depth understanding of Operations service and delivery management
  • In depth knowledge of outsourced services and the legal entity governance framework
Job Responsibility
Job Responsibility
  • Management as a Board Member of CGME for all Operations services
  • Operations Leadership & Management: Oversee all aspects of Operations within the German franchise, CGME and its branches
  • Drive and execute Operations strategic initiatives, ensuring alignment with local regulations and business objectives
  • Ensure continuous compliance with applicable laws and regulations related to Operations owned and managed services
  • Lead significant change management initiatives affecting Operations, ensuring smooth transition and adoption
  • Regulatory & Compliance Oversight: Act as the primary point of contact for regulators, providing frequent status updates and ensuring transparent communication
  • Act as lead executive for all Operations-related inspections and examinations by regulatory bodies
  • Assume full ownership of regulatory issue identification, remediation planning, and execution within Operations
  • Manage internal and external audits pertaining to Operations, ensuring timely responses and corrective actions
  • Implement, maintain, monitor, and periodically assess the effectiveness of a proper business organization in accordance with statutory and regulatory requirements (e.g., SS 25a, 25c KWG)
What we offer
What we offer
  • Competitive base salary (which is annually reviewed)
  • Additional benefits that support you (and your family) to be well, live well and save well
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy