Food Team Leader, IKEA

IKEA

Location:
Italy, San Giovanni Teatino

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead the IKEA Food team and ensure compliance standards, commercial strategies, and customer satisfaction within the restaurant business. Foster growth opportunities through HR processes and create a safe and inclusive work environment.

Job Responsibility:

Contributes to the implementation of global and national compliance standards to secure a safe environment for customers and co-workers
Ensure the commercial agenda by securing that retail foundations and sales steering tools, food safety and Swedishness is in place
Lead and implement the commercial strategy and commercial calendar and the communication strategy
Develop and improve by seeking and acting upon customer feedback
Secure that excellence in operations and high-quality standards of customer experience and optimised levels of commerciality are achieved
Ensures that the team has the correct competence regarding the IKEA Food range and the IKEA services and can share this with customers in a good way
Responsible for the implementation of the global and national people and sustainability strategies
Responsible for quality standards of customer experience in the customer and co-worker restaurant, implementing the global and national compliance standards, managing the food supply chain and range competence in the store
Act as a commercial business partner within the IKEA business in the store
Lead and coach the kitchen production team in optimizing and develop the IKEA Retail Food business, considering the IKEA brand position, strategies, legal compliance and people and planet positive in all IKEA touchpoints as well as promoting IKEA as a great place to work
Ensures implementation of global and national compliance standards to secure a safe environment for customers and co-workers
Secures the appropriate processes and procedures to secure quality of food, food safety, excellence in operations, introduce vitality and to reduce waste
Lead and manage the food supply chain for efficient ordering, production and inventory levels to maximize profitability
Secures that the retail foundations are in place to optimize quality perception
Ensure that the kitchen is in shape as new, that equipment is maintained and in full working order and high quality
Contribute to the creation and implementation of the unit business plan and the IKEA Retail Food business plan and other action plans
Secure a lean, diverse and high performing team through building IKEA Food and IKEA competence and leadership and empowering co-workers to act on their own initiative
Be reactive to support the team on the floor

Requirements:

Experience in leading a high-volume catering business
Proven experience in coordinating a group of people with ability to change habits and to manage conflicts
Knowledge of Food business solutions, compliance standards and Food safety standards
Knowledge of Local food legislations
National business direction, Consumer and Market research, Food Trends and Customer buying behaviour
Analytical skills and ability to apply strategic
Planning and organizational skills and ability to identify new business
Curiosity and ability to find new ways of working
Ability to build trustful relationships
Ability to handle multiple topics and changing priorities/deadlines
Self-reliant and self-motivated with a proven ability to work as part of a team as well as independently
Ability to work within a strong framework and to deliver strong business results through people
Proven ability to maintain effective work and leadership behavior in the face of setbacks or pressure
Capable of communicating in English and Italian

What we offer:

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Food Team Leader