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Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the 'Swedish Food market.' We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!
Job Responsibility:
Act as a commercial business partner within the IKEA business in the store
Be part of the department team in realising the IKEA Retail Food business, considering the IKEA brand position, strategies, legal compliance and people and planet positive in all IKEA touchpoints as well as promoting IKEA as a great place to work
Contribute to implementing the global and national compliance standards to secure a safe environment for customers and co-workers
Contributes to the IKEA brand position by acting as a brand ambassador for IKEA and IKEA Retail Food
Contributes to securing the customer experience and exceeding customer expectations
Applies the retail foundations and sales steering tools optimising commerciality
Contributes to continuous improvement by seeking and acting upon customer feedback
Act on own initiative and both give and take responsibility when taking actions
Ensures own development through building competence and contribute to a high performing team
Contributes to the implementation of the unit business plan and the IKEA Retail Food business plan and other action plans
Contribute to the implementation of the global and national sustainability strategies
Requirements:
Experience in a high-volume customer facing environment preferred
Experience in a high-volume business preferred
Desire to provide an excellent customer experience
Self-reliant and self-motivated with a proven ability to work as part of a team as well as independently
Proven ability to maintain effective work behaviour in the face of setbacks or pressure
Knowledge of IKEA Concept, Brand, Culture & Values, IKEA Food Business solutions, IKEA compliance standards, IKEA Food safety standards, Local food legislations, Customer buying behaviour and Computer literacy
Sales driven and have a passion for food and peoples life at home
Excited by exceeding customer expectations
Driven by leading business through people
Inspired by a dynamic environment and change
Motivated by leading the organisation in continuously improving performance
Great communication skills
Planning, analytical and organisational skills
What we offer:
Equal opportunity employer
Valued diverse backgrounds, perspectives, and skills
Work environment free of discrimination and harassment
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