CrawlJobs Logo

FLEX Senior Service Availability Manager

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
United States , Bethesda

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

53.07 - 82.45 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

The Senior Service Availability Manager leads a team of consultants in executing the Marriott IT Incident Management process and facilitates the execution of the Marriott Change, Release and Problem Management processes. Additionally, the Senior Service Availability Manager ensures the Marriott IT Communications Plan is executed at a high level of consistency and provides feedback for improvements. The Senior Service Availability Manager coordinates services from third-party providers or vendors and participates in establishing the required service level agreements and tracking related performance. The role ensures that new systems meet production onboarding requirements before production deployment. the Senior Service Availability Manager acts as a coach and mentor inspiring staff to constantly increase their skill set and to consistently add value to the larger team.

Job Responsibility:

  • Provide technical and managerial leadership for team of consultants
  • Remain calm and professional during high-visibility incidents
  • Act as the role model for the team – inspire others to continually seek additional professional or technical skills
  • Oversee accurate and timely communications to ensure team alignment during incident response and change/release execution
  • Provide integrated management and coordination of various IT processes, including Change, Release and Problem Management processes
  • Utilize technical environment knowledge to assure services and components are designed and delivered to meet their availability targets
  • Facilitate bridging the gaps between delivery teams and drive rapid recovery during incidents
  • Provide a holistic view of the environment and make recommendations to improve overall service
  • Participate in system or application triage with support teams and / or vendors as necessary
  • Document incident root cause and communicate to stakeholders
  • Work with various technology teams to identify and implement lessons learned from each event
  • Monitor and reports on SLA adherence and team performance to published metrics
  • Monitor and reports on infrastructure trends and uptime metrics

Requirements:

  • 8 years of experience in an information technology environment
  • 5+ years of experience in information technology focused on IT Operations
  • 3 years operations experience involving incident, problem, change, and release management
  • Undergraduate degree or equivalent experience/certification
  • Strong written and verbal communication skills with the ability to concisely and accurately tailor information to specific audiences
  • Demonstrated success in a fast paced, highly-visible environment
  • ITIL Foundations v3 certification
  • Demonstrated ability to lead technical operations teams in a highly visible, mission critical environment
  • Demonstrated experience in troubleshooting complex network, server, storage, and/or application issues
  • Strong customer service focus and an understanding of how IT supports the end business efforts
  • The ability to work outside of core business days and hours will be required.

Nice to have:

  • Demonstrated experience working with ITSM suites, e.g., - BMC Remedy or ServiceNow
  • Experience in varied technologies (e.g. telecommunications and networking, client server architecture, eCommerce infrastructures, enterprise and cloud platforms, Web applications, etc.)
  • Demonstrated experience with various monitoring, performance, or capacity tools
  • Ability to create constructive relationships, influence, and communicate with varying levels of associates and management
  • Ability to lead complex, cross-functional problem-solving initiatives
  • Strong working knowledge of Server, Storage, Network, Middleware, Application and Cloud technologies
  • A high degree of curiosity and a drive to constantly seek more efficient ways of delivering service
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO
  • holidays

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for FLEX Senior Service Availability Manager

FLEX Senior Solutions Architect

Accountable for the research, analysis, design, creation and implementation of P...
Location
Location
United States , Bethesda
Salary
Salary:
83.17 - 101.11 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in an IT operational role supporting mission critical solutions or applications with 5+ years leading an infrastructure organization
  • Bachelor's Degree in IT-related field with five (5)+ years of equivalent combination of education and experience and training
  • 3+ years of experience providing operations and sustainment support for cloud infrastructure service on Amazon or Azure or Ali cloud
  • 5+ years’ experience in any of the following: Public Clouds/Virtual Deployment using ESXi, Amazon Web Services (AWS) / EC2/EKS, Microsoft Azure, Oracle Cloud, Ali cloud, SaaS
  • Graduate degree in technical discipline
  • Strong diagnostic skills with regards to identification and classification of malicious BOT traffic
  • SaFe agile delivery framework
  • Experience supporting modern operating models (Site Reliability engineering)
  • Experience in System Engineering of servers, storage, network, etc.
  • Familiarity with large scale cloud infrastructure, including network architectures, routing, DNS, TCP/IP protocols, and SSL/TLS ciphers
Job Responsibility
Job Responsibility
  • Provides leadership, oversight, governance, and strategic direction related to Infrastructure services to enable the delivery of IT services
  • Defines the Marriott infrastructure architecture and governance model
  • Provides technical leadership, oversight, standardization, and validation of the effectiveness for the Enterprise Infrastructure environment
  • Research, designs, and implements high-performing software components that are standards-based, highly available and secured, delivering the required business functionality
  • Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the infrastructure services
  • Develops documents with a focus on how services will be leveraged in the solution architecture
  • Participates in the evaluation and selection of Infrastructure based products
  • Work closely with the EA team to facilitate alignment of plans with what is being delivered
  • Institutes governance based on best practices and ensure proper alignment to projects and major initiatives
  • Leads the analysis of the current environment to detect critical deficiencies and recommends solutions for improvement
What we offer
What we offer
  • bonus program
  • comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • employee stock purchase plan at 15% discount
  • accrued paid time off
  • life insurance
  • group disability insurance
  • travel discounts
  • adoption assistance
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Customer Experience Manager

The key purpose of the role is to drive improvements in the overall experience o...
Location
Location
United Kingdom , Kingston
Salary
Salary:
Not provided
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Supply Chain and/or Customer Operations Experience – An experienced SC and/or Customer Experience Manager who can align sales and logistics with supply chain capabilities and with customer needs including managing demand forecasting and improvement of performance metrics like ON TIME IN FULL
  • Strong analytical Skills – Champions and uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions. Effective at prioritising these for maximum return on time spent. understands Customers Operations and Supply Chain metrics well and use data to inform and influence internal and external stakeholders
  • Leadership abilities – is highly motivated to make the best contribution that they can and bring out the best in others. Is able to flex their style, adjust messages and how they are delivered based on the audience and the situation. He/she has experience in leading high performing teams, demonstrating high EQ, is able to nurture and build talent. Ability to set a vision for others of how we can improve, and articulate why it is so important, so as to build motivation in the organisation to achieve the vision. As part of this set high standards for the team
  • Commercial Business Understanding – understands the Customer and Unilever P&L and how the end-to-end Order to Cash cycle operates. Able to identify process improvement opportunities within the Order to Cash cycle
  • Relationship Building, Partnering, and Influencing – Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills. Ability to hold positive tension (in other words saying no effectively) when navigating with internal teams to serve our customers better towards a bigger impact
  • Externally Orientated & Proactive in Identifying Risks / Opportunities – reading the external context within the market and the pressures impacting our Customers, using this to clearly articulate to others what the growth opportunities and risks are for Unilever and driving others to plan ahead
  • Lifelong Learner – is committed to constantly developing themselves, regularly evaluating their knowledge / skills gaps and taking action to continue to develop in these areas. As a leader they also encourage others to have the attitude of a lifelong learner
  • Ability to leverage Machine Learning, Copilot, and Generative AI tools, alongside advanced data analytics, Power BI dashboards, and Power Automate workflows to drive insight, efficiency, and decision-making
  • Process Driven – sees the value in getting things right first time, and organises ways of working to make this happen in a repeatable way
  • Technology Advocate – embraces new technology, seeks to understand how it works in depth and leads for the use of standardised tools within their team
Job Responsibility
Job Responsibility
  • Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams
  • Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance,)
  • Drive the agenda to enable Unilever to become the #1 Supplier, as measured by the Advantage Group Survey, including mastering what is important for your Customer and how this translates into the specific questions asked within the survey
  • Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for improved service, reduced cost to serve (including Trade Terms compliance), improved on-shelf availability. Alongside this, the role owns the Customer contact strategy. Ensure the voice of the Customer is heard within Unilever and Genpact
  • Management of the team of Customer Collaboration Specialists providing support and structure for individual and team development, and set priorities / guidance for the extended Customer team (including team members working for partner organisations). Coach the team to close skills gaps across finance, Commercial, and SC knowledge. Foster an environment of team working across the Unilever and Genpact teams
  • Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this. Driving an improving trend in the Customer level forecast accuracy and bias
  • Be the main contact point for the Customer Development Director(s) within the Customer Operations team. Agreeing joint improvement plans with Customer Commercial and Supply Chain teams. Work with the Customer Experience Director to develop and deliver the total Customer Operations strategic plan and maintain a cohesive department by taking responsibility outside of the account team for particular processes / projects across the department
What we offer
What we offer
  • competitive salary
  • pension scheme
  • annual bonus
  • a free gym / discounts to a local gym
  • a staff shop
  • shares
  • opportunity to work directly with our renowned and exciting brands
  • flexible and agile environment
  • family-friendly culture
  • Fulltime
Read More
Arrow Right

Site Reliability Engineer

The Site Reliability Engineer is a seasoned professional role. Applies in-depth ...
Location
Location
United States , Jacksonville; Tampa
Salary
Salary:
87280.00 - 130920.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
February 17, 2026
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • Experience in Oracle Flex cube modules and their interdependencies
  • Experience in SRE or a similar role, with exposure to Oracle technologies and enterprise applications. SRE certified
  • Experience CI/CD processes, Java scripting and operating systems
  • Experience with monitoring tools
  • Experience installing, configuring, or supporting business applications
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Ability to plan and organize workload
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning to ensure availability to users
What we offer
What we offer
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • discretionary and formulaic incentive and retention awards
  • Fulltime
!
Read More
Arrow Right
New

Management controller

Join a rapidly growing international company and take on a key role in its succe...
Location
Location
Canada , Montreal
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
April 09, 2026
Flip Icon
Requirements
Requirements
  • Degree in accounting, finance, or a related field (CPA is a plus)
  • 8 to 10 years of relevant accounting experience
  • Experience in a multinational environment or a high-growth company is a considerable asset
  • Experience managing a team of professionals
  • Proficiency with ERP systems (SAP, Oracle, D365, or equivalent) and reporting/BI tools
  • Excellent analytical skills, strong attention to detail, and thoroughness
  • Ability to work in a complex environment and manage multiple priorities
  • Good communication skills and ability to collaborate with various financial and accounting teams
Job Responsibility
Job Responsibility
  • Prepare, monitor, and analyze annual and multi-year budgets, forecasts, and financial plans
  • Oversee the preparation of monthly, quarterly, and annual closings according to IFRS standards
  • Participate in the preparation of consolidated financial statements and in communications with external auditors
  • Ensure the standardization of policies, controls, and reporting across all entities
  • Implement and monitor financial and operational performance indicators
  • Collaborate with operational teams to optimize profitability and cost control
  • Participate in financial modeling and scenario analysis to support decision-making
  • Participate in the implementation, optimization, and automation of financial tools (ERP, BI reporting, dashboards)
  • Work in coordination with international finance teams and operational management
  • Recruit and lead accounting and FP&A resources as the company grows
What we offer
What we offer
  • Competitive salary with performance-based bonus
  • Comprehensive group insurance and employer-contributed retirement plan
  • Flexible hours and option for partial remote work
  • Professional development and access to ongoing training
  • Competitive vacation and leave
  • Dynamic and collaborative work environment with real opportunities for international advancement
  • Participation in strategic and innovative projects that have a direct impact on the company
  • Employee recognition program and initiatives promoting workplace well-being
  • Fulltime
Read More
Arrow Right
New

Senior Accountant

Are you a Senior Accountant who wants to look beyond the spreadsheet and underst...
Location
Location
Canada , Mississauga
Salary
Salary:
85000.00 - 95000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
April 08, 2026
Flip Icon
Requirements
Requirements
  • 3-7 years of accounting experience (Manufacturing or Inventory-heavy industries are a must)
  • Strong understanding of Cost Accounting (Standard costing, BOMs, variances)
  • Proficiency in Excel (Pivot tables, VLOOKUPs) and ERP systems (Microsoft Business Central is a massive plus)
  • CPA designation (or currently in progress)
  • A personality that thrives on collaboration—you aren't afraid to ask 'why' to the operations team
Job Responsibility
Job Responsibility
  • Own the G/L: Manage the day-to-day accounting cycle, including month-end close, GL accuracy, and balance sheet reconciliations
  • Analyze the Costs: Dive deep into standard costing, labor, overhead, and production variances to help the business understand where money is being made (or lost)
  • Manage Inventory: Lead inventory reconciliation and valuation, ensuring the numbers match the physical reality of the warehouse ...
  • Drive Decisions: Partner with the Operations and Supply Chain teams to provide gross margin analysis by product and channel
  • Improve Systems: act as a key user for the ERP system (Business Central) and champion process improvements
What we offer
What we offer
  • Competitive base salary
  • Annual bonus
  • Health and Dental program
  • Support for CPA annual dues
  • Free parking, on-site
  • Employee discount
  • Fulltime
Read More
Arrow Right
New

1:1 Teaching Assistant (TA)

Do you dream of working in a school with interactive, fun and creative learning?...
Location
Location
United Kingdom , Hassocks, West Sussex
Salary
Salary:
88.00 - 110.00 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
March 10, 2026
Flip Icon
Requirements
Requirements
  • 6-12 months teaching assistant experience or equivalent (desirable)
  • Maths and English GCSE or equivalent (desirable)
  • Eligibility to work in the UK
Job Responsibility
Job Responsibility
  • Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
  • Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events
What we offer
What we offer
  • Free Hot meals and lift share
  • Modern resources and equipment including interactive whiteboards and ipads
  • Superb and spacious classrooms and grounds
  • There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)
Read More
Arrow Right
New

Teaching assistant

This is your opportunity to join a small, independent specialist school, designe...
Location
Location
United Kingdom , Hassocks
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
March 10, 2026
Flip Icon
Requirements
Requirements
  • Relevant SEN experience (personal or work)
  • Experience (voluntary or paid) working with children and young adults
  • GCSE Maths and English or equivalent
  • Eligibility to work in the UK
Job Responsibility
Job Responsibility
  • Supporting in the delivery of engaging and interactive lessons and educational activities
  • Supporting learners with SEN on a 1:1, small group and whole class basis
What we offer
What we offer
  • Free onsite parking
  • School networking events/ social events for teachers
  • Ready of supply of drinks, chocolate, biscuits and cakes in their welcoming and inviting staff room equally equipped with games, TV's and shared library
  • Brilliant resources and spacious classrooms/grounds
  • Career progression opportunities
  • Fully funded training and qualifications
Read More
Arrow Right
New

Teaching assistant

This is your opportunity to join a small, independent specialist school, designe...
Location
Location
United Kingdom , Henfield
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
March 10, 2026
Flip Icon
Requirements
Requirements
  • Relevant SEN experience (personal or work)
  • Experience (voluntary or paid) working with children and young adults
  • GCSE Maths and English or equivalent
  • Eligibility to work in the UK
Job Responsibility
Job Responsibility
  • Supporting in the delivery of engaging and interactive lessons and educational activities
  • Supporting learners with SEN on a 1:1, small group and whole class basis
What we offer
What we offer
  • Free onsite parking
  • School networking events/ social events for teachers
  • Ready of supply of drinks, chocolate, biscuits and cakes in their welcoming and inviting staff room equally equipped with games, TV's and shared library
  • Brilliant resources and spacious classrooms/grounds
  • Career progression opportunities
  • Fully funded training and qualifications
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy