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The Senior Project Coordinator within Design Ops plays a critical role in operationalizing project delivery across Global Design US + Canada by implementing standardized processes, driving consistency, and supporting project teams with scalable, data-informed tools. This role partners closely with studio leaders and cross-functional teams to ensure seamless coordination, enabling efficient execution while enhancing project quality and alignment across studios. The Senior Project Coordinator serves as a process advocate, leveraging systems and reporting platforms to optimize workflows, champion accountability, and elevate the overall experience for project teams, owners, and external partners.
Job Responsibility:
Manages key operational workflows (e.g., HDC process, renovation compliance) and ensures consistency across studios
Manages project platforms and databases (e.g., Oasis, Lobo), maintaining data integrity and generating actionable reports to support decision-making and project portfolio management
Develops, updates, and oversees dashboards and milestone tracking tools to streamline reporting and improve visibility
Drives adoption of standardized process, project tracking protocols, and studio tools across teams
Champions process improvement initiatives, using data insights to identify pain points and recommend scalable solutions
Partners with studio leaders to facilitate and prepare for process and performance meetings (e.g., Oasis milestone reviews)
Provides ongoing training of team members on DesignOps tools, systems, and processes
Influences accountability at all levels, including peers and senior leaders, through clear communication and partnership
Coordinates logistics and planning for Owner and project meetings with a high standard of hospitality
Acts as a connector across studios, helping identify gaps, share best practices, and ensure alignment as project volumes grow
Requirements:
4-year undergraduate degree in business or related discipline
1-3 years relevant experience
Proficient using Microsoft 365 suite of programs
Experience using Salesforce
Exceptional oral and written communications skills / excellent interpersonal skills
Strong project management skills
Manages multiple projects and competing priorities
Ability to challenge the status quo, explores new territories, and is resourceful