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Design, develop, and customize ServiceNow applications, modules, and workflows to meet business requirements.
Create and maintain ServiceNow forms, fields, UI policies, and business rules.
Implement client-side and server-side scripting to enhance ServiceNow functionality.
Build and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes.
Develop and manage scripts and workflows for task automation and orchestration within the ServiceNow platform.
Integrate ServiceNow with external systems and tools using REST APIs, web services, and other integration methods.
Orchestrate and automate cross-platform processes and data exchanges to improve efficiency.
Use the Setup Assistant to manage MID Server connections, credentials, and import schedules.
Develop and implement integration workflows between AWS services and ServiceNow.
Utilize AWS Lambda, Step Functions, and other serverless technologies to automate processes.
Implement mechanisms for data synchronization between AWS resources and the ServiceNow platform.
Implement security best practices for AWS and ServiceNow integration.
Collaborate with the security team to address any vulnerabilities and ensure a secure integration environment.
Develop automated test scripts and test suites to validate ServiceNow applications and configurations.
Implement regression testing to ensure the stability of ServiceNow updates and customizations.
Develop scripted REST APIs to extend ServiceNow's capabilities and facilitate data integration.
Collaborate with cross-functional teams, including developers, testers, and business stakeholders.
Communicate effectively to gather requirements, provide status updates, and address issues.
Collaborate with DevOps teams to ensure smooth and reliable releases.
Requirements:
Bachelor’s or Master’s degree in computer science, Information Security, or a related field
8 to 10 years ServiceNow development experience and 3-4 years Tech-lead Role
Customer-facing technical consulting experience with ServiceNow
Experience with Flow Designer, IntegrationHub, or Service Portal development.
Expertise in various ServiceNow capabilities, including GRC/IRM, Issue Management, Vulnerability Response Management, Security Incident Response (SIR), ITSM, ITAM, ITOM, and ITIL frameworks.
Experience with ServiceNow integrations using REST/SOAP and MID Servers
Experience with JavaScript, Glide API, HTML, and CSS
Familiarity with CMDB and Discovery.
Experience with AWS and ServiceNow integration.
Implement best practices in coding and design as per ServiceNow standards and community guidelines.
ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA) or other relevant certifications.
Proficient in reporting and dashboard set up.
Experience with Agile development methodology, requirements management and JIRA, or a similar RTM platform and ability to provide time estimation to work components.
Ability to plan resource requirements from high-level specifications.
Extensive experience managing the ServiceNow update set lifecycle, including creation, preview, migration, and conflict resolution across multiple environments.
Proven ability to identify and resolve update set conflicts efficiently
Strong knowledge of best practices for update set management
Familiarity with Scoped Applications and understanding update set limitations versus application repositories (AppRepo)
Ability to enforce governance and migration standards
Nice to have:
Exposure to Advanced Risk Module is added advantage.
What we offer:
Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.