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Flex Senior Manager, Performance Accountability (Platforms)

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Bethesda

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Contract Type:
Not provided

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Salary:

53.07 - 73.65 USD / Hour

Job Description:

The Sr. Manager, Performance Accountability, is part of the Performance Accountability team within Global Operations (GO). The GO department is known for taking ideas into implementation across all brands, disciplines, and continents. This role collaborates with Performance Accountability team members to support Performance Accountability projects and initiatives centered on the development and implementation of tools, resources, and platforms that enable property and above-property leaders to drive guest experiences at hotels globally. The Senior Manager will report to the Director, Performance Accountability.

Job Responsibility:

  • Providing project leadership for department initiatives that drive adoption and knowledge of the suite of Performance Accountability tools and resources that help properties and above-property leaders improve the guest experience
  • Providing project management and support to enable ongoing platforms maintenance and enhancements to QPower and MI Health Check platform
  • Leads Performance Accountability projects and initiatives aimed at enabling property and above-property leaders with tools and platforms that help them drive the guest experience
  • Leads the execution and oversight of enhancements to the QPower platform or MI Health Check platform (TrueView)
  • Executes detailed platform testing for usability, accuracy, and completeness
  • Supports communication and remediation with appropriate vendor stakeholders
  • Identifies trends in customer feedback and opportunities for product enhancements
  • Manages design and implementation of some enhancements and oversees several processes related to day-to-day functioning of platforms
  • Communicates to end users (property and above-property) on how to use Performance Accountability platforms
  • Provides customer support for QPower, and MI Health Check platform users by answering customer questions and/or providing inbound/outbound support and training for users as needed
  • Support department’s communication efforts when new processes or programs are developed
  • Utilizes Performance Accountability data to drive insights and fact-based decision making for stakeholders
  • Translates Performance Accountability data into a compelling story that can be shared with continent, area, and senior leadership for decision making, using strong written and verbal communication skills

Requirements:

  • 4-year bachelor's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major or equivalent years of experience
  • 5+ years professional experience in Operations, Quality Improvement, Consulting, or related professional area
  • Strong analytical and problem-solving skills, including strong attention to detail
  • Very strong project management and communication (verbal and written) skills
  • High proficiency in Excel, PowerPoint, MS Office suite of products

Nice to have:

  • Experience with Marriott’s data reporting platforms and, preferably, with Tableau or other platforms for data visualization
  • Experience in driving guest experience scores in a property or above-property role within the hospitality industry
  • Experience leading projects with cross-functional, or matrixed teams
  • Ability to meet deadlines in collaboration with stakeholders at all levels in the organization, including senior level audiences
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO
  • holidays

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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