Fleet Program Management Analyst

• Act as the primary point of contact and manage relationships between Bombardier Aviation and fleet customers and other Bombardier departments
• Identify strategic and systematic issues or risks that have a financial, operational, contractual, or customer satisfaction impact
• Ensure that our customer’s technical, operational, and business issues are effectively addressed, and the highest level of Customer Satisfaction is maintained
• Resolve operational and contractual issues between the customer and Bombardier
• Manage cross functional teams to get their inputs, buy-in, and way forward on customer concerns and initiatives
• Provide leadership in the field of program and operations management
• Lead and manage aftermarket initiatives impacting fleet customers
• Prepare presentations and financial analysis and/or business cases
• Analyze data, develop reports and provide recommendations
• Lead and participate in customer meetings and program reviews
• Generate reports detailing the progress and status of the program and customer initiatives
• Lead and align cross-functional team members in meeting contractual program milestones and obligations

• Master’s degree in Business Administration
• Minimum of ten (10) years’ experience in programs, and/or project management related activities
• Previous experience in the aviation industry
• Good understanding of finance with relevant experience
• Strong leadership skills in the management and direction of multi-disciplinary teams
• Great planning and organizational skills
• Proactive, results-oriented and customer focused
• Proficient in the use of software such as Word, Excel, and PowerPoint
• Able to manage time and prioritize tasks effectively while working toward aggressive deadlines
• Strong conflict management and negotiation skills
• Excellent communication skills both in English and French (spoken and written)
• Comfortable working in an environment that is constantly changing and dynamic
• Knowledge and/or experience with Bombardier Aerospace products and services

Certificate as a Project Management Professional

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program