First Line Technical Support Engineer

• Dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters
• Working to meet customer expectations and satisfaction
• Working independently to solve a variety of technical challenges
• May involve secondments to client sites
• Covering 24x7 helpdesk shift patterns

• 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT
• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc
• Some experience using a Ticketing system / working to SLA’s will be advantageous
• Great communication skills (in person and via telephone) - excellent written and spoken English is essential
• Personable, with the ability to build rapport with multiple teams of IT technicians
• The candidate will be required to integrate within both the Krome technical team and client IT departments
• The successful candidate will be a punctual and thorough worker, with astute attention to detail
• Any IT qualifications will be an advantage but not essential
• Valid UK driving licence is essential

Any IT qualifications

• £4k Shift Allowance
• 4% Employer Pension Contribution
• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
• Employee Assistance Programme
• Private Medical Insurance (applicable after 5 years’ service)
• Learning and Development Programme, aimed to support Career Progression
• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
• Long Service Recognition Awards for 5, 10, 15 years+
• Complimentary Breakfast Available (8am – 9am Mon to Fri)
• Complimentary Tea/Coffee and Fresh Fruit Available All-day
• Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
• Discounted Corporate Gym Membership
• Cycle to Work Scheme
• Shower Facilities
• Free Private Car Park
• Staff Break Out Room with Pool Table
• Modern, Open Plan, Office Environment
• Regular Company-Funded Social Events
• Company-Funded (Voluntary) Participation in our Charity Events
• Electric Vehicle Charging Points are available at our Chertsey Head Office