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First Line Helpdesk Technician

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360 Resourcing Solutions

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Location:
United Kingdom , Barnsley

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The role entails the logging and diagnosis of issues which can either be resolved or escalated to the appropriate team.

Job Responsibility:

  • Handle support requests via phone or ticketing system
  • Log, categorise and prioritise tickets accurately and according to urgency
  • Ensure that tickets are responded to in a timely manner
  • Escalate complex problems to the relevant team where required
  • Maintain an accurate record of issues and resolutions
  • Communicate effectively with the end user at each stage of the ticket
  • Setup and configuration of new mobile phones and handheld devices
  • Troubleshooting issues with hardware i.e. printers
  • Provide support for widely used software such as Microsoft Office and other standard applications
  • Provide support for in-house applications and systems across the business
  • Contribute to and update knowledge base documentation for common issues and fixes

Requirements:

  • Excellent written and verbal communication skills with the ability to work both independently and part of a team
  • Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external
  • IT literate with the ability to learn in-house systems
  • Able to explain technical details clearly to non-technical users without using jargon
  • Analysis, research and problem-solving skills
  • Ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure
  • Due to shift work own transport would be advantageous

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
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