First Line Client Specialist Job at Citi (Douala)

Product Solutions Analyst

Product Solutions Analyst role at EliseAI, focusing on housing. The team is resp...

Location

Canada , Toronto

Salary:

58000.00 - 70000.00 CAD / Year

EliseAI

Expiration Date

Until further notice

Requirements

1+ years in a Technical Support Specialist or equivalent role
Experience with support software and CRMs (e.g., Zendesk)
Demonstrated technical proficiency
Computer Science/Math/Engineering degree preferred
Bias towards data-driven decision-making and analytical skills
Strong written and verbal communication skills
Experience in a customer-facing role
Willing to work in person with your team 4-5 days per week upon opening of our office

Job Responsibility

Be The First Line of Defense for our Clients
Learn and Navigate Our Platform
Troubleshoot and Resolve Tier 1 Issues
Document and Escalate Bugs Effectively
Close the Loop with Clients and the Team

What we offer

Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend
Unlimited vacation and paid holidays
Relocation packages

Fulltime

Product Support Specialist - Institutions

As a Product Support Specialist - Institutions, you will act as the primary prod...

Location

United Kingdom , London

Salary:

Not provided

Opus 2

Expiration Date

Until further notice

Requirements

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.

Job Responsibility

Act as the primary product expert and relationship manager for our Institutions client base.
Provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams.
Bridge client enablement and internal accountability.
Facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management.
Ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use.

What we offer

Contributory pension plan.
26 days annual holidays, flexible working, and length of service entitlement.
Health Insurance.
Loyalty Share Scheme.
Enhanced Maternity and Paternity.
Employee Assistance Programme.
Electric Vehicle Salary Sacrifice.
Cycle to Work Scheme.
Calm and Mindfulness sessions.
A day of leave to volunteer for charity or dependent cover.

Fulltime

Office Manager and Business Support Administrator

We are seeking a practical, reliable Office Manager and Business Support Adminis...

Location

Singapore , Singapore

Salary:

Not provided

CloserStill Media

Expiration Date

Until further notice

Requirements

Experience in a similar office administration / business support role
Previous use of Salesforce would be beneficial
Proficiency in Microsoft Office 365 suite (Outlook, Excel, Word, Teams, SharePoint) and general IT literacy
Ability to work with conflicting deadlines and priorities while maintaining accuracy and professionalism
Strong organisational skills and multitasking skills with attention to detail
Excellent verbal and written communication skills
Discretion and ability to handle confidential information
Proactive, service-oriented and comfortable with hands-on tasks
Willingness to stay late during busy periods when needed
Basic understanding of procurement, finance or HR administrative processes would be an advantage

Job Responsibility

Office management: Ensure the maintenance of the office is kept to a high standard, which includes liaising with outside agencies such as landlords, plant rental providers, office equipment providers, caretakers and cleaning agents, etc
Book repair work for the office where required and assist in office equipment disposal
Organise company events and activities for the Singapore Office, such as team bonding events, barbeques, notable date celebrations, etc
Organise and arrange board meetings
Manage meeting rooms by ensuring a booking system and that they are used in the appropriate manner
Deliver induction to new joiners, ensuring that they are familiar with the office and office equipment and the health and safety protocols, including fire evacuation procedures
Management of stationery and pantry supplies
Organise DSE assessments and manage risk assessment under the supervision of manager, and order specialist office furniture in line with requirements
Coordinate First Aiders, ensuring all certification is up to date, kept on file and the groups have the relevant support needed to be successful
Perform administrative duties such as appropriately disseminate office correspondence, ensure post/packages/courier are sent as required and run any office errands as required, etc

Deputy Team Lead – L1

Your role as a Deputy Team Lead of PMC’s L1 Service Desk requires you to carry o...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience working within an I.T. support environment
Experience in a supervisory or line management capacity is highly desirable
Impeccable organisation and time management skills
Attention to detail and accuracy
Excellent customer service and ability to meet and exceed customer needs
Experience of working in a small collaborative team to achieve the team objectives
Excellent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Skype)
Demonstrable experience of managing a busy workload with competing priorities
Experience of managing administrative tasks within an office environment
Ability to lead, influence and develop self and others

Job Responsibility

Manage the overall desk activities covering the Team Lead when they are not present on the desk
Actively promoting successful delivery measured against KPIs and SLAs by driving day by day, hour by hour activity
Act as an escalation point for all L1 analysts, escalating to the Team Leads/Managers/SDMs when appropriate
Participate in the shift rotas to ensure senior cover on the desk is maximised
Ensuring senior leadership team take ownership of the entire service, including weekends and bank holidays
Drive the implementation of methodologies to improve first call resolution
Assist where required with Service desk reporting on weekly/monthly reports to managers
Early identification of potential risks to not fulfilling contractual obligations facilitating a proactive rather than reactive approach
Report to Team Leads/Managers/SDMs on any issues that could significantly impact the business
Take responsibility for incident management and request fulfilment on the Service Desk by identifying and communicating ‘jobs for the day’

New

Senior Field Reimbursement Specialist

Under general supervision of a Senior Manager, the Sr Field Reimbursement Specia...

Location

United States , Remote

Salary:

100700.00 - 155100.00 USD / Year

Cencora

Expiration Date

Until further notice

Requirements

Experience related and progressively responsible in a medical practice, private or third-party reimbursement arena, or pharmaceutical industry in sales, managed care, or clinical support
Experience within healthcare provider support such as a physician practice, patient assistance program or similar pharmaceutical/biological support program experience preferred
Bachelor’s degree preferred
Minimum of 7 years of experience
Candidates must possess a Prior Authorization Certification Specialist (PACS) credentials from an industry approved licensing body, or obtain certification within the first six months of employment
Ability to effectively manage multiple client relationships and customer
Ability to manage and support external meetings, presentations, and client interactions
Ability to lead and work in a matrix environment
Proven teamwork and collaboration skills with a demonstrated record of accomplishment of working in highly matrixed and cross-functional organizations
Ability to manage multiple tasks, timelines, expenses, and other activities necessary to fulfill the roles and responsibilities of a Field Reimbursement Specialists

Job Responsibility

Plan and engage with customers, leveraging client approved resources, to educate on access and reimbursement topics relevant to assigned client’s product
Track progress and evaluate results of assigned activities
Recommends changes in procedures
Lead or direct more complex projects or certain aspects of projects
Operates with reasonable latitude for un-reviewed action or decision
Work within a matrix environment to collaborate with internal and external stakeholders to secure optimized patient access and provide appropriate education through a focused effort on healthcare providers in community, institutional, and academic medical settings
Manage daily activities that support appropriate patient access to our client’s products in the provider offices and healthcare institutions, working as a liaison to other patient assistance and reimbursement support services offered by our clients
Review patient insurance benefit options with appropriate authorizations
Validate prior authorization requirements
Understanding of Specialty Pharmacy processes

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

New

Commercial Lines Claims Specialist

Part-Time Claims position. Accept and oversee all types of Commercial Auto Claim...

Location

United States , Somers

Salary:

30.00 - 39.00 USD / Hour

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Minimum of two years college required
Two to four years claims adjusting experience, preferably commercial lines involving both first- and third-party claims
Arbitration forums participation
Valid Driver’s license
This position requires routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position
College degree.(preferred)

Job Responsibility

Accept and oversee all types of Commercial Auto Claims for accounts assigned
Assist in servicing consulting contracts
Provide prompt, accurate and courteous claim service to the Agency’s customers, both internal and external
Acceptance of claims, making assignments to companies and/or independent services
Research coverage, leases and contracts and participate in discussions with Account Mangers and producers regarding same
Reading, analyzing, and processing of litigation paperwork
Reserve monitoring and communication with Companies regarding evaluation of same
Ongoing assistance in claims management of company claims
Maintain diary system relating to first party losses, claims in subrogation, and Select Top 100 losses
Completion of reports and suit activities as department policy dictates

What we offer

Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off, Holidays, Preferred Partner Discounts and more

Parttime

Employment Program Specialist

World Relief seeks an Employment Program Specialist to provide critical services...

Location

United States , Austin

Salary:

23.00 - 25.00 USD / Hour

Latino Memphis

Expiration Date

Until further notice

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Bachelor’s degree or at least one-year experience in an office environment
Proficient in Microsoft Office applications
Fluency in an additional language such as Spanish, French
Ability to work a flexible schedule including occasional early mornings, evenings, and weekends
Excellent interpersonal and communication skills
Ability to manage multiple demands and deadlines with flexibility

Job Responsibility

Make connections with new employers to advocate for the hiring of clients in their companies
Researching new job opportunities outside of the normal entry level jobs available to clients
Researching vocational trainings and guiding clients in career paths aimed at accomplishing clients’ career goals
Learn best practices for finding and securing employment for clients by attending employment trainings
Maintain regular communication with clients through client home visits, phone calls and office visits
Monitor files to ensure all required documents are included and files are in compliance with RSS Employment Guidelines
Enter employment information in the ClientTrack database weekly
Maintain detailed and accurate case notes for all client interactions
Assist clients in developing letters of recommendation, resumes, and applications
Attend scheduled meetings and maintain regular office hours

What we offer

competitive benefits package
employee discount program

Fulltime

Employment Specialist

World Relief seeks an Employment Specialist to provide critical services and cou...

Location

United States , Dallas

Salary:

22.00 - 24.00 USD / Hour

Latino Memphis

Expiration Date

Until further notice

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Ability to effectively manage stressful or crisis
Detail-oriented and organized
Excellent interpersonal and communication skills
At least one-year of experience in an office environment
Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends
Valid Driver’s License and good driving record

Job Responsibility

Make connections with new employers to advocate for the hiring of clients in their companies
Research new job opportunities at different levels of jobs available to our clients
Research vocational training and career paths to collaborate with our case managers
Learn and share best practices for finding and securing employment for clients from community collaboration
Assist in the organization and delivery of job readiness classes and workshops
Coordinate employment-related activities and initiatives within the agency
Provide support to clients in their job search efforts, including resume preparation, interview practices, and job application assistance
Maintain regular communication with clients through client home visits, phone calls, and office visits
Monitor files to ensure all required documents are included and files are in compliance with RSS Employment Guidelines
Enter employment information in the ClientTrack database weekly

What we offer

World Relief offers a competitive benefits package and employee discount program for full-time employees
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health

Fulltime

First Line Client Specialist

Citi

Location:
Cameroon , Douala

Category:
Finance

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 15, 2025

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Job Description:

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