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Fintech Operations Director

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Mews

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Category:
Finance

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Job Description:

This is a critical leadership role for the Fintech organization at Mews. As we enter our next phase of hypergrowth and work to mature our payments operations we are seeking an experienced payments and fintech operations leader to be our fintech "COO" to build and scale the operational backbone of our global Fintech business at Mews. This role reports directly to the SVP, GM of Fintech and would be the leader and head of our fintech operations team. This role requires a unique blend of strategic leadership and hands-on operational execution, ensuring that our payment operations, first-line compliance activities and fraud management capabilities are robust, efficient, and fully aligned with regulatory expectations.

Job Responsibility:

  • Own and execute the overall fintech operations strategy, ensuring payments, fraud and first-line compliance can scale with our growth
  • Lead day-to-day payment operations across all rails (cards, SEPA, APMs, wallets), including settlements, reconciliation, exceptions and incident management
  • Oversee first-line fraud and risk operations – rule design, monitoring and investigations – and drive initiatives that reduce losses while protecting customer experience
  • Run chargeback and dispute operations, improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds
  • Lead first-line compliance operations (KYC/KYB, transaction monitoring, sanctions screening, ongoing reviews), partnering with second-line teams on policies, controls and audits
  • Build and develop a high-performing 15–16 person team (via four direct reports), setting clear priorities, expectations and growth paths
  • Drive continuous improvement and automation across tools, processes and workflows, using data and KPIs to prioritise what to fix first
  • Act as a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams on new products, markets and initiatives

Requirements:

  • 8+ years’ experience in operational leadership within payments, fintech or regulated financial services, ideally in a high-growth environment
  • Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions and dispute management
  • Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context
  • Track record of using data, automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently
  • Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes
  • Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback and development paths
  • Excellent stakeholder management and communication skills – able to work closely with Product, Engineering, Risk, Compliance and Finance, and explain complex topics simply
  • High integrity, risk-aware mindset, and comfort operating both strategically and hands-on, especially in ambiguous or high-pressure situations
What we offer:
  • Participation in our company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
  • Unlimited paid holiday
  • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
  • Relocation options available after 1 year
  • Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
  • Flexible, hybrid working options
  • One-off home office setup budget to make your workspace your own
  • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)
  • Regional healthcare coverage
  • Team events and socials

Additional Information:

Job Posted:
February 14, 2026

Work Type:
Hybrid work
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