Field Technical Support, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Field Technical Support role providing Level 1/2 support for hardware and software issues across HPE infrastructure, performing root cause analysis, system health checks, performance tuning, and capacity planning across HPE Compute and Storage platforms.

Job Responsibility:

Provide Level 1/2 support for hardware and software issues across HPE infrastructure
Perform root cause analysis and implement permanent fixes
Escalate complex issues to engineering teams when necessary
Perform system health checks, performance tuning, and capacity planning across HPE Compute and Storage platforms
Apply patches, firmware updates, and software upgrades in accordance with customer change management policies
Execute approved changes with minimal business disruption
Act as a trusted advisor to enterprise customers
Deliver regular operational reports and participate in review meetings
Support continuous service improvement initiatives
Work cross-functionally with HPE engineering, COE, support, and account teams
Contribute to internal knowledge bases and mentor junior team members

Requirements:

Bachelor's degree in Computer Science, Engineering, or related field
7+ years of experience supporting enterprise-grade HPE Compute and Storage systems
Strong understanding of ITIL processes (Incident, Problem, Change Management)
Flexible to work in 24X7 support environment
Good written and verbal communication skills
Proven hands-on expertise in HPE Compute platforms including HPE ProLiant servers, HPE Synergy, HPE Apollo
Proven hands-on expertise in HPE Storage solutions including HPE Alletra, HPE Primera, HPE 3PAR, HPE XP Storage, HPE StoreOnce and MSA
Broad technical knowledge on ISS solutions - Installing, Configuring & Troubleshooting of Synergy, Apollo, ProLiant DL servers, C7000 enclosures, Virtual Connects, Blade Switches- SAS, Ethernet & FC, ProLiant Blades & Storage Blades
Ability to troubleshoot across hardware, OS, and storage layers in complex environments
Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
Knowledge on DAS Storage & HBAs - Smart Array /RAID, SSDs SAS, SATA etc.
Working knowledge on AIX, RedHat, CentOS, SUSE Linux and HP UX
Strong understanding of Networking (VLAN concepts, Analyzing switch logs, Jumbo frames, flow control etc.)

Nice to have:

HPE ASE/MASE - Compute and Storage
ITIL Foundation or higher
Individual contributors at Entry job-level for a minimum of five years
HPE Unix, or Linux / VMWare operating system
HPE ProLiant Compute
HPE Storage
HPE Networking
Accountability
Active Learning
Active Listening
Bias
Business Growth
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Experience (CX)
Customer Feedback
Customer Lifetime Value
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Infrastructure as a Service (IaaS)
Intellectual Curiosity
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Technical Support