Field Technical Support - NonStop Servers, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Field Technical Support role providing onsite technical services for HPE NonStop Servers, ensuring stability, performance, and continuous improvement of mission-critical environments. The position involves working closely with enterprise customers to deliver proactive and reactive support.

Job Responsibility:

Provide Level 1/2 technical support for incidents related to HPE NonStop hardware and software
Troubleshoot and resolve complex system issues, escalating to engineering teams when necessary
Perform root cause analysis and implement permanent fixes to prevent recurrence
Apply advanced technical knowledge to operate one or more technology areas
Perform ongoing health checks, performance tuning, and capacity planning for HPE NonStop systems
Apply patches, firmware updates, and software upgrades in coordination with customer change management processes
Implement approved changes to system configurations, ensuring minimal disruption to business operations
Serve as a trusted advisor to customers, providing technical guidance and recommendations
Participate in customer review meetings and contribute to continuous service improvement initiatives
Work closely with HPE internal teams, including engineering, product support, and account management
Share knowledge and best practices with peers and contribute to internal knowledge bases

Requirements:

Bachelor's degree in Computer Science, Engineering, or related field
3+ years of experience supporting HPE NonStop systems in enterprise environments
Strong understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems
Experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY
Familiarity with ITIL processes (Incident, Problem, Change Management)
Excellent troubleshooting, communication, and customer service skills
HPE ASE/MASE – NonStop Systems certification preferred
ITIL Foundation or higher certification preferred
Individual contributors at Intermediate job-level for a minimum of three years
Experience with HPE Nonstop, HPE Unix, or Linux operating system
Experience with HPE ProLiant Compute
Experience with HPE Storage
Experience with HPE Networking

Nice to have:

HPE ASE/MASE – NonStop Systems certification
ITIL Foundation or higher certification
Accountability
Active Learning
Active Listening
Business Growth
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Experience (CX)
Customer Feedback
Customer Lifetime Value
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Infrastructure as a Service (IaaS)
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements

Additional Information:

Job Posted:
November 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Technical Support - NonStop Servers