Field Services Support Job at Genuine Parts Company

Head of Field Support

The Head of Field Support will be responsible for leading PulseForge’s global cu...

Location

United States , Austin

Salary:

Not provided

PulseForge Data

Expiration Date

Until further notice

Requirements

10+ years of experience in field service, customer support, or technical operations within capital equipment or industrial technology
Demonstrated success in building and scaling global service teams
Strong technical understanding of complex equipment and processes
Experience defining service strategies, KPIs, and operational processes
Bachelor’s degree in Engineering, Business, or a related field
Willing and able to travel extensively (domestically and internationally), with frequent trips to Asia and Europe for customer engagements and support infrastructure development
Strategic leader with strong operational execution skills
Customer-first mindset with excellent problem-solving abilities
Collaborative, with the ability to work cross-functionally and influence outcomes
Highly organized and able to manage multiple priorities simultaneously

Job Responsibility

Lead the global field service and technical support teams
Oversee installation, commissioning, maintenance, and repair of PulseForge equipment
Establish and maintain escalation processes for rapid issue resolution
Define staffing models and training programs to ensure service readiness
Develop and track KPIs (uptime, response times, customer satisfaction, first-time fix rate)
Standardize service procedures, documentation, and tools across the team
Implement preventive maintenance and service programs to minimize downtime
Partner with Engineering and Manufacturing to provide structured feedback on product reliability and serviceability
Collaborate with Sales and Customer Success to ensure smooth customer handoffs post-installation
Provide input to product development based on recurring customer issues and service learnings

What we offer

401(k)
Dental Insurance
Health insurance
Paid time off
Vision insurance

Field Service Technician

As a Field Service Technician, you'll represent our company at customer sites, e...

Location

United States , Dallas

Salary:

19.37 - 29.09 USD / Hour

Quadient

Expiration Date

Until further notice

Requirements

High School Diploma/GED or equivalent work experience
1-2 years in electrical/mechanical installation and repair
1-2 years of customer service experience
Strong communication skills
Ability to diagnose, repair equipment, and solve problems independently
Strong organizational skills and attention to detail
Adaptability to changing priorities
Willingness to travel up to 100% to customer sites
Valid driver's license and clean driving record
Capable of lifting or moving 55 lbs with or without accommodation

Job Responsibility

Install, service, or upgrade equipment onsite at customer locations
Diagnose and troubleshoot technical issues, providing effective solutions
Collaborate with customers to understand requirements and offer technical recommendations
Provide training and guidance on product operation and maintenance
Perform routine maintenance and manage stock of replacement parts
Document technical issues for escalation and evaluate customer needs for additional products or services

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Field Service Technician

As a technical company representative, you will be at the forefront of deliverin...

Location

United States

Salary:

Not provided

LVD UK Ltd

Expiration Date

Until further notice

Requirements

Two-year Technical Associate's Degree (Mechanical, Electrical, or Laser Technology) or equivalent technical school training and military/industrial experience
Minimum two years of hands-on electronic/assembly repair experience, with CNC fabrication machinery equipment repair strongly desired
Valid, clean driver's license and credit card
Willingness to travel domestically up to 100% to provide customer service support
Demonstrated computer skills (Microsoft Office environment, internal network)
Experience with computer hardware, BIOS, operating systems, networking, and CAD/CAM is a plus
Experience using multimeters, oscilloscopes, and other electronic and precision mechanical equipment
Ability to lift/move objects up to 50 pounds regularly, with heavier lifting required occasionally
Comfortable working in environments with dust, odor, oil, fumes, and noise
Excellent written and verbal communication skills

Job Responsibility

Perform a variety of technical field service duties, including new product installations, equipment start-up, functional testing, and customer training
Act as a professional company representative, ensuring exceptional customer service at customer locations or in any service support role
Read, understand, and work with blueprints, drawings, schematics, manuals, and other specifications
Document machine data, service history, and quality information
Assist customers with parts identification and ordering
Demonstrate products as necessary to support sales
Communicate with regional managers to ensure customer expectations are met and important information is relayed to the appropriate parties
Maintain prompt communication of expenses and service reports on a weekly basis
Make recommendations for changes and improvements based on field service activities
Travel domestically up to 100% and occasionally internationally to support service areas

What we offer

Medical, dental, and vision plans
Life insurance for employees and dependents
Accidental death and dismemberment insurance
Short- and long-term disability coverage
Health Savings Account (HSA)
401(k) savings plan with company match
Personal Cancer Indemnity plan
Wellness programs
Paid vacation and holidays

Field Services Technician 2

As a Field Service Technician 2, you will travel to customer sites to install, m...

Location

United States , Boise

Salary:

17.69 - 26.54 USD / Hour

Quadient

Expiration Date

Until further notice

Requirements

High School Diploma/GED or equivalent work experience
1–5+ years of experience in customer service and electrical/mechanical installation, troubleshooting, and repair (preferred)
Strong ability to diagnose and repair equipment from base-level to complex, high-speed production systems
Proficient in reading and interpreting technical diagrams, manuals, and schematics
Effective communicator with customers, sales, and technical teams
Strong organizational and problem-solving skills
Able to work independently, travel frequently, and lift up to 50 lbs. within OSHA guidelines

Job Responsibility

Install, configure, service, and upgrade equipment at customer sites, including both hardware and software components
Diagnose and troubleshoot technical issues, ensuring optimal equipment performance and minimal downtime
Provide hands-on training and guidance to customers on proper equipment use and maintenance
Perform routine maintenance, manage replacement parts inventory, and maintain tools and equipment
Communicate effectively with clients, keeping them informed during service calls and escalating issues when needed
Identify customer needs and recommend additional products or services to enhance their experience

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...

Location

Ghana , Accra

Salary:

Not provided

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

Completion of secondary education (e.g., high school diploma, national secondary certificate, or equivalent qualification) is required
Minimum 1 year of experience as a Field Service Representative or equivalent
Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios
Proficiency with TCP/IP protocol and networking
Basic proficiency in English (reading and writing) is required
Proficiency in French (written and verbal) required
Excellent organizational skills and attention to detail
Must be based in Africa
Willingness to travel to potential conflict areas in support of radios
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc
Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
Prepare and conduct product demonstrations for customer visits and equipment evaluations
Visit customer sites to provide technical support and deliver training
Troubleshoot failures and abnormal situations in the field
Collect and analyze field failures and abnormalities and provide feedback to the development team
Help the Design Engineers reproduce and troubleshoot problems
Travel up to 75% of the time and work on-site at the customer's location

What we offer

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
Experience in service operations management with experience managing service engineers and executing customer service operations
Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
System performance related data analysis, system troubleshooting and applied technical problem solving skills required
5+ years of people managing experience, managing technical customer support teams
Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
Capable to manage customers/stakeholders and high pressured situations
Bachelor’s degree in engineering related field is required and Master’s Degree is preferred

Job Responsibility

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
Reviews long term service strategies with the Customer and confirm plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department

Fulltime

Field Service Engineer

The Field Service Engineer 2 executes regular and irregular maintenance activiti...

Location

Japan , Kitakami

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Experienced Field Service Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experienced in technical industry is required and/or semiconductor industry experience prefered
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
Has complete knowledge on product functionality of the main modules/sub-modules

Job Responsibility

Problem analysis and approach
Problem handovers and routing
Repairs
Procedures
Training / advice
Process Optimization
Knowledge build-up and transfer
Coaching

Fulltime

Field Service Engineer

At Fabric, we enable retailers and brands to profitability scale both their onli...

Location

Israel , Be'er-Sheva

Salary:

Not provided

Fabric

Expiration Date

Until further notice

Requirements

Hands-on technical skills - a must
Willingness for non-routine work hours (working in shifts, including weekends and nights) - a must
Technical degree or training
Experience with fieldwork
Experience with a multidisciplinary system - an advantage
Team player with excellent communication skills
Willingness to work abroad if needed
Proficiency in spoken and written English

Job Responsibility

Maintenance, repair, and installation of our robotics hardware environment
Technical training and mentoring of new support technicians
Defining and writing procedures for maintenance, recovery, and deployment of robots and stations

Fulltime

Field Services Support

Genuine Parts Company

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 31, 2026

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Job Posted:
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