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Field Service Technician - Mechanical

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ATS Automation Tooling Systems Inc.

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Location:
United Kingdom , Ware

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our Global Services team in our UK division is currently looking for a bright, ambitious Field Service Representative (Tool Maker/Mechanical) who enjoys teamwork and on-going challenging projects.

Job Responsibility:

  • Responsible for servicing automation equipment remotely and at the customers’ facilities
  • Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments
  • Report and correct abnormal equipment conditions and inaccurate actions by customer staff
  • Support developing operating and troubleshooting knowledge of the operations team
  • Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment
  • Make recommendations to repair/replace only items that require repair/replacement
  • Travel to both domestic and international customer locations for long and short term support
  • Lead on-site team and liaison with customer and ATS Project Manager
  • Coordinate 3rd party vendors and assist to resolve technical issues as required
  • Follow ATS and customer’s plant and safety regulations
  • Complete detailed Service Report for the services provided
  • Ensure customer issues have been resolved through follow-up communication and project/case closure
  • Be available to be on-call on a rotational basis
  • Communicate through various mediums with internal and external customers
  • Collect and assemble all necessary technical information and customer specifications to prepare for service scope
  • Facilitate warranty/non-warranty claims with the customer
  • Coordinate service projects including team meetings, schedule and financials
  • Assist others and take on temporary or permanent assignments as requested by the Service Manager
  • Responsible for keeping up with current products and equipment used at ATS in Cambridge
  • Responsible for meeting or exceeding customer expectations in an efficient manner
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct
  • Adhere to all health and safety rules and procedures

Requirements:

  • A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent
  • A minimum of five years of experience in a hands-on mechanical environment
  • An excellent understanding of pneumatics and hydraulics with basic electrical and system control
  • Ability to read engineering drawings, reference manuals and assembly systems instruction guides
  • Must have experience and be proficient with Microsoft Word and Excel
  • Must be eligible and able to travel domestically & internationally within 30 days from hire date
  • Legally eligible to operate a vehicle

Nice to have:

  • Design experience is an asset
  • Good communicator
  • Displays professionalism
  • Well-developed interpersonal skills
  • Ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure
  • Ability to quickly gain knowledge to readily troubleshoot systems

Additional Information:

Job Posted:
December 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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