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Field Service Representative

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Axon

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Location:
United States , Washington, District of Columbia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

83505.00 - 150000.00 USD / Year
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Job Description:

We are seeking a versatile and tech-savvy Field Service Representative to join our team. This role is ideal for someone with a strong technical foundation who enjoys hands-on work, including deploying and installing advanced Dedrone systems across diverse environments, such as rooftops, fields, and event venues.

Job Responsibility:

  • Perform on-site installations of Dedrone by Axon systems, including mounting sensors, cameras, and other components in a variety of environments
  • Conduct wiring, cabling, and system integration tasks to ensure proper connectivity and functionality
  • Configure Dedrone by Axon systems according to site-specific requirements and customer needs
  • Perform system testing and troubleshooting to ensure optimal performance before handing over to the customer
  • Provide technical documentation and detailed reporting for installations and troubleshooting efforts
  • Serve as the on-site technical point of contact for customers during installations and events
  • Provide training and guidance to customers on system operation and maintenance
  • Respond promptly to customer inquiries and escalate issues as needed
  • Conduct routine maintenance and software updates to ensure system reliability
  • Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced
  • Work closely with internal teams, including engineering, product development, and customer success, to ensure seamless deployment and support
  • Adhere to safety guidelines and protocols for working in diverse environments
  • Ensure compliance with all site-specific regulations and requirements

Requirements:

  • 3+ years of hands-on technical fieldwork, including system installations or maintenance
  • Experience working with security systems, sensors, or networked technology preferred
  • Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites)
  • Strong technical problem-solving skills, with the ability to troubleshoot hardware and software issues
  • Basic understanding of networking, including IP configuration and wireless communication
  • Excellent communication skills to interact with customers and cross-functional teams effectively
  • Understanding counter-drone technologies or security systems is a plus
  • Familiarity with Axon’s ecosystem of public safety solutions is beneficial
  • Comfortable working at heights, in outdoor environments, and under varying weather conditions
  • Ability to lift and carry equipment up to 50 pounds
  • Associate’s degree in a technical field or equivalent experience
  • certifications in networking or security systems are a bonus

Nice to have:

  • Understanding counter-drone technologies or security systems
  • Familiarity with Axon’s ecosystem of public safety solutions
What we offer:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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