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Field Service Engineer

https://www.baxter.com/ Logo

Baxter

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Location:
United Kingdom , Newbury

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Field Engineer is responsible for the service activity on products supplied by Baxter/Hillrom in the defined geographical area(s). They will need to undertake their duties in compliance with assigned Company procedures (e.g. Control of Service Documentation, Environmental Health & Safety).

Requirements:

  • Install, service, repair and maintain products, distributed by Baxter/Hillrom in the defined area of responsibility as per the defined service documentation and the quality system framework
  • Establish & maintain timely customer communications & relationships, along with other key stakeholders
  • Report all relevant service activity, ensuring updated and accurate service data in the service system
  • Responsible for maintaining and documenting the assigned calibration equipment
  • Provide technical support for in-bound calls from customer & patients, document the job on the system and undertake the relevant actions
  • Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development
  • Identify opportunities for new business or business growth for products & services, and escalate to the relevant stakeholders
  • Review KPIs regularly and adapt the working practices to ensure service level is maximised
  • Co-ordinate and disseminate technical updates and bulletins
  • Be the technical expert and support for customers, account managers and engineers
  • Escalate and communicate updates to the monthly SME calls
  • Represent UKI interests in EMEA/Global technical community
  • Provide technical input into contracts & tender submissions
What we offer:
  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance
  • Pension

Additional Information:

Job Posted:
February 16, 2026

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