Field Service Engineer Job at BD (Woburn)

Field Service Engineer

BD

Location:
United States , Woburn

Category:
IT - Administration

Contract Type:
Not provided

Salary:

21.60 - 33.60 USD / Hour

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Job Description:

The Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support. Within the role of an FSE, daily travel to and from multiple customers sites is required. Complex troubleshooting and repairing systems containing but not limited to, Lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PC’s to resolve issues while onsite is required.

Job Responsibility:

Install, repair, maintain, and service instrumentation with minimal supervision while adhering to documented procedures, ISO standards, and GMP requirements
Maintain accurate inventory of car stock, test equipment, tools, and technical resources to ensure readiness for service calls
Provide outstanding service by communicating arrival times, work duration, and contact information
Deliver comprehensive summaries of completed work including issues identified, root causes, solutions implemented, and qualification testing performed
Obtain customer sign-off before leaving job sites
Promptly escalate customer concerns or instrument-related issues to District Technical Specialists and Service Managers when additional support is required
Maintain high standards of personal appearance, ethical behavior, and professionalism in all customer interactions
Operate within established expense guidelines for travel and living expenses
Responsibly manage company assets including vehicles, credit cards, travel advances, spare parts, test equipment, electronic devices, and all other company property

Requirements:

High School diploma required with a minimum of 3 years' experience troubleshooting systems, instruments, or components
Must possess a valid Driver's License and be able to travel at least 50% of the time, including safely driving distances up to 8+ hours in various weather conditions
Must be able to safely lift, push, and pull objects weighing up to 50 lbs from floor to chest level
The position requires carrying a pack weighing up to 30 lbs for up to 1 hour and the ability to safely climb portable ladders and step stools
Proficiency in safely operating various test equipment including DVMs, power meters, oscilloscopes, microscopes, pressure gauges, and vacuum gauges
Must be able to safely work around lasers, optics, fluidics, electronics, high voltage equipment, and biohazards
Demonstrated ability to safely operate both powered tools (drills, powered screwdrivers) and manual tools (sockets, wrenches, screwdrivers, Allen wrenches, ratchets) repeatedly throughout an 8-10 hour workday, including performing fine motor tasks
Ability to safely sit, kneel, squat, bend, and stand repeatedly for up to 8-10 hour durations while servicing equipment
Must be able to wear safety glasses, goggles, gloves, respirator, bunny suit, and related PPE for extended periods, and complete required fit tests, spirometry, and medical evaluations

Nice to have:

Associates or Bachelor's degree in Electronics, Engineering, or related technical/biological discipline, complemented by technical military training
Prior Field Service Engineer experience, particularly with troubleshooting medical device instruments
Flow Cytometry experience is considered a significant advantage
Previous experience in customer-facing roles, demonstrating strong communication abilities and professional client interaction capabilities
Experience with tools and test equipment such as digital volt meters and oscilloscopes, along with proficiency in MS Office applications (Word, Excel)
Familiarity with recent Mac and PC operating systems, enabling effective technical support across different platforms

Additional Information:

Job Posted:
January 07, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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