Field Service Engineer, Life Science Job at BD (Singapore)

Field Service Technician - Mechanical

The Field Service Technician - Mechanical repairs and services equipment and mac...

Location

United States , Rolling Meadows; Chicago

Salary:

32.00 - 40.00 USD / Hour

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

A high school or GED diploma and or TMA (Tooling & Manufacturing Association) or tool and die training
Three (3) to six (6) years of experience in a hands-on mechanical/electrical environment
Must be familiar with and be able to use hand tools, voltage/pressure meters, measuring gauges and devices
Must be able to work in a multi-disciplined manufacturing and engineering environment, often under pressure-filled conditions
Must have experience in dealing with customers to resolve problems
The ability to read electrical and mechanical drawings, reference manuals and assembly systems instruction guides is essential
Proficient with Microsoft Word and Excel
Must have the ability to gain knowledge to readily determine parts of an assembly
Requires excellent interpersonal and communication skills
The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor

Job Responsibility

Troubleshoot, repair and maintain mechanical and electrical equipment at the customer’s facility
Resolve service requirements over the phone if possible
Work with suppliers to resolve technical issues at customer sites
Travel to both domestic and international customer locations
Make recommendations to customers for items that require repair/replacement
Follow customer’s plant and safety regulations while at their facility
Complete and submit detailed service and expense reports in a timely manner
Make follow-up calls with the customer to verify problems have been resolved and coordinate future calls
Facilitate warranty/non-warranty claims with the customer
Responsible for keeping up with current ATS products and equipment

What we offer

Overtime pay eligibility
Paid time off (PTO)
Employee incentive bonus program
Comprehensive benefits (including health, dental vision and employee assistance program)
Work in a fully climate-controlled environment
Wellness reimbursement
Tuition reimbursement
Annual paid volunteer day off
401K with employer match
Optional employee share purchase program

Fulltime

Service Controls Engineer

The Service Controls Engineer III conceptualizes, develops and programs retrofit...

Location

United States , Rolling Meadows; Chicago

Salary:

95000.00 - 115000.00 USD / Year

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelors in electrical engineering, engineering related field or equivalent experience
Six (6) + years of automation experience
Proficiency in Allen Bradley programmable logic controller’s (PLC), human-machine interface’s (HMI), servo control, and electrical design
Computers, including programs such as Eplan, AutoCAD, Solid Works, Microsoft Office suite, etc.
Inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.

Job Responsibility

Lead the development of controls architecture system retrofits and optimize performance expectations
Program control systems for cam, servo, and air operated stations, along with test and electrical devices
Ensure the electrical design is functional, robust, and cost effective
Innovate and use good judgment to incorporate ATS Life Sciences Chicago standards and regulatory requirements
Research and specify appropriate purchased and preferred components
Create electrical wiring schematics, flow diagrams, panel layouts, bill of materials (BOM), organize release packages, and update schematics
Participate in internal and customer design reviews, installations, and service calls when needed
Provide estimates for controls engineering hours to design retrofits and upgrades on existing machines according to a customer and internal specification
Guide Electricians in wiring and codes
Support software validation requirements

What we offer

compensation for hours worked over 45
paid time off (PTO)
employee incentive bonus program
comprehensive benefits (including health, dental vision and employee assistance program)
wellness reimbursement
tuition reimbursement
annual paid volunteer day off
401K with employer match
optional employee share purchase program

Fulltime

Laboratory Operations Manager

We are hiring for a Laboratory Operations Manager for a state of the art £30mill...

Location

United Kingdom , Southampton

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

Ability to commute/ work in Southampton on site Monday – Friday daily is essential
Minimum of 5 years of experience managing a Laboratory as a Laboratory Manager or having worked for a Laboratory Services/ Lab FM Company as a Laboratory Operations Manager, managing onsite service engineers, maintenance engineers, maintenance technicians of equipment in a regulated laboratory, pharmaceutical or similar environment
You will have been a Laboratory Manager, Laboratory Equipment Service Manager, Laboratory Engineering Operations Manager, Life Science Facilities Manager or equivalent with responsibility for a team of Laboratory Equipment Service Engineers, Calibration Engineers, Service Technicians or Calibration Engineers reporting into you where you have to co-ordinate the scheduling of PPM works to customer satisfaction and manage the team successfully
Bachelor’s degree in a related field (e.g. Quality, Business, Engineering, Chemistry or equivalent)
Proven Experience In Analytical Equipment Service/Laboratory Asset Maintenance/ Manufacturing or Laboratory Equipment Engineering Operations Management With Strong Leadership Skills
Strong team development, performance management and employee engagement skills to motivate the team and drive performance excellence
Knowledge of working to GLP on a pharmaceutical, biotech, analytical chemistry, or medical device/similar R&D site
Experience with SAP or other similar CRM systems and good working knowledge of Excel
Ability to work to budgets and ensure that the laboratory equipment maintenance is brought in on budget
Ability to lead change management programs and drive operational innovation tailored to the Southampton site

Job Responsibility

Lead a diverse team of laboratory equipment service engineers, laboratory equipment calibration technicians, helpdesk and technical staff at the Southampton site, fostering a collaborative and high-performance work environment
Deliver lab equipment service engineering support through the site based engineering team reporting directly in to you
Manage third party service agreements and host vendor service engineers on site to undertake warranty maintenance to lab equipment
Drive operational control through metrics and KPI management, including customer satisfaction and service delivery performance
Be customer facing, working with the site based customer’s Laboratory Managers to deliver excellent engineering services on site
Inspire and develop team performance through recruitment, coaching, mentoring, and recognition, ensuring a skilled workforce at the Southampton site
Utilise SAP and other CRM tools for asset management and operational efficiency
Implement and manage continuous improvement initiatives and innovation projects focused on enhancing the efficiency and effectiveness of Southampton site operations

What we offer

excellent salary and benefits

Fulltime

Technical Success Specialist – F.I.S.H Solutions

The Technical Success Specialist is a position that provides customer service, p...

Location

United States of America , Boston

Salary:

Not provided

MetaSystems International

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Life Sciences, Engineering, Physics, Chemistry, or relevant field
Highly detail-oriented, flexible team player, quick learner
Excellent communication and organizational skills
Self-motivated to intensify knowledge and expertise
Works well under time constraints and communicates clearly and diplomatically with customers
3+ years of laboratory experience, preferably in FISH assay development or cytogenetics laboratories
Familiarity with quality management systems and procedures
Knowledge of Office software suite, ERP, and other business operation software

Job Responsibility

Visit customers to install/maintain hardware and software, train users and provide technical support
Answer customer support calls and emails, provide remote troubleshooting when necessary
Strong understanding of FISH wet lab workflows, including sample preparation, hybridization, and imaging steps
Ability to troubleshoot probe performance issues and identify root causes impacting signal quality optimization
Collaborative with other MetaSystems personnel on Application based projects
Document customer interactions in ERP and update device history records, as required in our QMS
Keep up with training on new products, software, hardware and processes
Able to perform basic user training on MetaSystems products
Communicate effectively, diplomatically, and professionally with colleagues and customers
Support and collaborate with other MetaSystems departments as needed

Fulltime

New

Zone Service Manager - Americas US Western

The Zone Service Manager – Americas US Western is responsible for leading zone-l...

Location

United States of America , San Diego

Salary:

140000.00 - 180000.00 USD / Year

Danaher Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, life sciences, business, or a related field, or equivalent professional/military experience
Long-standing experience leading customer-facing field service organizations within life sciences, biotechnology, medical devices, or other high-technology environments
Previous managerial experience, including responsibility for developing and leading people leaders
Demonstrated experience leading geographically distributed and remote service teams across large territories
Demonstrated use of Danaher Business System (DBS) or lean management frameworks, including Daily Management, standard work, problem solving, and continuous improvement methodologies
Proven experience managing or influencing service revenue, growth initiatives, and operational performance metrics at a zone or regional level, including contract growth, renewals, and profitability management
Ability to travel approximately up to 30%, including overnight travel, primarily within the Western United States, and occasionally to the Northeast
Must have a valid driver’s license with an acceptable driving record

Job Responsibility

Own zone-level service business performance, including revenue delivery, growth contribution, operational effectiveness, and customer satisfaction across the Western US
Lead execution of service growth mechanisms within the zone, including service contract capture, unit adds, renewals, and digital or service attachment, ensuring field leaders and engineers are enabled, accountable, and capable of directly proposing and converting service offerings in partnership with Service Sales, Product Management, and Commercial teams
Provide inspirational leadership to an $80M+ P&L organization, directly leading Area Service Managers and indirectly leading a large population of Field Service Engineers across a geographically complex territory, with direct accountability for expense management, investment decisions, and pricing discipline that protect profitability while enabling growth
Deploy and sustain DBS operating rigor, including ownership of Daily Management cadence, Visual Management, Problem Solving Process (PSP), standard work, and Kaizen execution across the zone to ensure accountability, follow-through, and sustained performance improvement
Ensure operational excellence and service delivery performance, including high-quality execution of new equipment installations and critical service events, driving improvement in key service KPIs such as applied time, utilization, first-time fix, PM completion, response time, quality, and safety
Serve as a senior escalation point for complex and high-pressure customer, operational, or performance issues, exercising sound commercial judgment to resolve issues rapidly while protecting customer relationships and the long-term interests of the business
Partner cross-functionally with commercial, product, and operations leaders to align field execution, capacity planning, and customer priorities with business objectives

What we offer

paid time off
medical/dental/vision insurance
401(k)
bonus/incentive pay eligibility

Fulltime

Field Service Engineer - Bioprocess

A Field Service Engineer is required to service our expanding customer network b...

Location

Ireland , Cork

Salary:

Not provided

Danaher Corporation

Expiration Date

Until further notice

Requirements

Ideally knowledge of Life sciences or service business and customer base
Relevant instrumentation/technology experience
Extensive experience in laboratory/manufacturing environment
Computer skills to include hardware & software (incl. MS Office packages)
Excellent communication skills for customer service and the expansion of Service products including support agreements
Effective organizational and administrative skills
Current Driving license
Ability to deal professionally with people at all levels or the organization
Comfortable in clean room environment
Can demonstrate through activity-based examples from the workplace, aptitude to a field based technical role

Job Responsibility

Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties
Provide advice on the use and care of instruments to customers
Maintain on-going communication with other Company staff and ensure adequate liaison with and support for, the Sales team
Plan & organize preventive maintenance visits
Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations
Attend and assist in the organization of training courses, meetings and seminars
Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business
Maintain a positive and collaborative working relationship with other field service staff and the Sales force
Maintain stocks of useable spares
Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition

What we offer

25 days annual leave
10 Bank holidays
Bonus
Company car/van
Employee assistance program
4 x Basic salary life assurance
Long service award
Pension scheme
Cycle to Work Scheme
Medical and Dental Insurance

Fulltime