Field Service Engineer - DUV Job at ASML (Phoenix)

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
Experience in service operations management with experience managing service engineers and executing customer service operations
Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
System performance related data analysis, system troubleshooting and applied technical problem solving skills required
5+ years of people managing experience, managing technical customer support teams
Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
Capable to manage customers/stakeholders and high pressured situations
Bachelor’s degree in engineering related field is required and Master’s Degree is preferred

Job Responsibility

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
Reviews long term service strategies with the Customer and confirm plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department

Fulltime

Field Service Engineer - Samsung DUV

As our Field Service Engineer (FSE), you will be part of a team of engineers who...

Location

United States , Austin

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

BS degree in an Engineering field or equivalent combination of education, skills and experience
Must have 1+ years of relevant work experience in engineering (Field Service Engineer 2)
Must have 3+ years of relevant work experience in engineering (Field Service Engineer 3)
Must have 7+ years of relevant work experience in engineering (Senior Field Service Engineer 1)
Can observe and respond to people and situations and interact with others
Can learn and apply new information or skills
Must be able to read and interpret data, information, and documents
Strong customer focus and commitment to customer satisfaction
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines

Job Responsibility

Ensure a Safe environment at any time while performing any service action
Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
Analyze applicability, accuracy and adherence to design specifications
Evaluate and diagnose problems and make appropriate repairs
Expediently escalate issues to supporting resources when necessary
Work with co-workers, customer & field support in isolating and solving problems
Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems
Train customers in use and routine maintenance of equipment
Answer customer questions and assist customers in a professional manner
Act as a resource for users on routine malfunctions

Fulltime

DUV Field Service Engineer

The Field Service Engineer 3 has daily interaction with customer and interfaces ...

Location

Taiwan , Kaohsiung

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Field Service Engineer with solid work experience
Requires BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experience in semiconductor industry required
Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software
Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
Has complete knowledge on product functionality of the main modules/sub-modules

Job Responsibility

Problem analysis and approach
Problem handovers and routing
Repairs
Procedures
Training / advice
Process Optimization
Knowledge build-up and transfer
Coaching

Fulltime

DUV Field Service Engineer

The Field Service Engineer 2 executes regular and irregular maintenance activiti...

Location

Taiwan , Linkou

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Experienced Field Service Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experienced in technical industry is required and/or semiconductor industry experience preferred
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
Has complete knowledge on product functionality of the main modules/sub-modules

Job Responsibility

Problem analysis and approach
Problem handovers and routing
Repairs
Procedures
Training / advice
Process Optimization
Knowledge build-up and transfer
Coaching

Fulltime

DUV Field Service Engineer

The Customer Support (CS) organization is responsible for the installations, qua...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's degree or above in an Engineering field or equivalent
Electronics, Mechatronics, Mechanical Engineering, Semiconductor, (Applied) Physics related major
2-5 years in customer support engineering (Semi or other high-tech industry)
Strong troubleshooting and analytical skills
Good communication and interpersonal skills to work in a team and interact with customers
Self-motivated and flexibility
Good team player who is committed to the success of ASML

Job Responsibility

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary
Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution, ensure problem ownership is clear, ensure follow-up
Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs
Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results
Teach others on ASML products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge
Provide appropriate support and assistance to less experienced ASML or local personnel as necessary
Signal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate
Plan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations
Execute regular maintenance and implement upgrades and FCO’s

Fulltime