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The Field Security Manager is crucial in our domestic security operations function. This position supports the development of customized security plans for each client based on their unique intake needs. It is also responsible for supporting the director and deputy director with operations strategies, P&L oversight, execution of KPIs, and developing frameworks to ensure documentation and program uniformity.
Job Responsibility:
Review all administrative documentation for the field security contracts, including organizational structure, hours, billing, weekly and monthly contracts, and ensure hours overages are invoiced
Affirm invoicing, reporting weekly and monthly to ensure accurate data is submitted effectively
Review and affirm program timecards for hours and PTO requests impacting invoicing
Review and edit all Incident Reports (IRs) before sending them through the chain of command for the programs you will be overseeing
Review and edit all Suspicious Activity Reports (SARs) before they are sent through the chain of command for each program
Respond to and document all personnel matters with the guidance of Global Guardian HR & People Operations and the Domestic Field Security Operations leadership
Utilize SharePoint to enter all employee records, documentation, certificates, etc., for the programs you will be overseeing
Work closely with colleagues and client to build SOPs and Post Orders that will be converted into tabletop training
Obtain and maintain all hard copy compliance documents required by the State of California's Bureau of Security and Investigate Services (BSIS)
Develop and maintain documentation for compliance and quality control, ensuring transparency
Foster long-term client relationships through regular, proactive communication
Maintain a proactive, solution-oriented approach to resolving client issues, responding swiftly and effectively
Manage replacement hiring, training planning, budgeting, and agent licensing compliance
Requirements:
0-3+ years of training assessments experience or similar role preferred
A bachelor's degree in business administration, security management, or a related field is preferred
Demonstrated acumen with sales techniques
Exhibits drive and learn quickly
Demonstrated ability to build rapport and engage prospects with minimal information
Demonstrated ability to prioritize client needs while leading and supporting high-performing teams with professionalism and respect
Excellent verbal and written communication
Demonstrated experience developing relationships
Ability to manage multiple tasks concurrently
Ability to manage sensitive information with confidentiality and professionalism
Demonstrated experience in effectively managing workload, seeing projects to completion
Exhibits commensurate resourcefulness and independence with urgency to meet goals