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Field Operations Technician

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Cedar Falls

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

I am seeking a Field Operations Technician to provide comprehensive end-user support across various operational activities, while also offering guidance to the Field Operations Team. Key responsibilities will include installing and maintaining personal computer hardware and software, using both hands-on and remote troubleshooting methods. The Technician will address a wide range of issues, including those related to desktops, laptops, networks, telecommunications, video conferencing, VoIP, mobile devices, and infrastructure, in both office and manufacturing environments.

Job Responsibility:

  • Install and configure personal computer systems for end-users
  • Manage the IT Incident queue, addressing Level I, II, and III technical issues as required
  • Identify, evaluate, and validate new hardware and software opportunities, with a focus on cost savings and company benefit
  • Utilize SCCM to install, configure, monitor, support, optimize, and administer its components
  • Maintain and support the Windows Active Directory domain, ensuring the security and availability of user logins, ACL permissions, Group Policies, and network printing, in line with corporate policies and requirements
  • Develop and maintain documentation for the company Knowledge Base, addressing both end-user and IT staff needs using effective communication methods
  • Provide on-site or remote desktop support to end-users

Requirements:

  • Minimum of four years relevant experience, supporting information systems operations
  • 4+ Years’ experience in IT Relationship Customer Support
  • 4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting
  • Strong root cause and trending identification skillset to implement solutions mitigating issues within the environment
  • Operational knowledge of Active Directory and Organizational Units
  • Understanding of networking principles
  • Must be able to communicate and work effectively with others in and outside of the IT department
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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