Field Customer Engineer, Hewlett Packard Enterprise

Field Customer Engineer

Hewlett Packard Enterprise

Location:
Saudi Arabia, Riyadh

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Field Customer Engineer role focused on managing onsite delivery of software services, pre-sales, post-sales and service delivery support, installation and configuration for customer environments. Solves business systems, networking and applications problems for industry servers and complex clustered environments.

Job Responsibility:

Apply advanced technical knowledge to operate technology areas
Integrate technical knowledge and business understanding to create solutions
Resolve single- and cross-technology incidents
Proactively and reactively look for solutions to prevent problems
Apply company solutions to meet customer needs
Identify additional services for revenue growth
Provide technical consulting during contract renewal
Build relationship up to senior management level
Design and deliver support solutions
Assist in managing delivery of industry support solutions
Lead Customer Expectation management
Lead cross-team or large programs
Coach junior consultants

Requirements:

Bachelor's degree preferred or Associate degree holder (technical field)
5-7 years working experience in related fields
Thorough knowledge of company products and services offerings
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Active listening skills
Problem-solving skills
Consulting skills
Core technical competencies
Intermediate skills in project management, communication, analysis and presentation

Nice to have:

Accountability
Active Learning
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Design Thinking
Empathy
Growth Mindset
Infrastructure as a Service (IaaS)
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
October 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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