FastTrack Solution Architect

• Own and deliver the FastTrack customer and partner experience, embedding deeply with a portfolio of customers to guide architecture, solution design, and adoption
• Serve as a subject matter expert in Dynamics 365 Agentic ERP solutions, with growing expertise in adjacent AI and agent architectures across Microsoft Business Applications
• Provide proactive architectural guidance to help customers avoid common pitfalls, remove technical and organizational blockers, and successfully deploy solutions in complex enterprise environments
• Design, build, and deliver production-ready AI and agent solutions, using technologies such as Dynamics 365, Copilot Studio and Microsoft 365 Copilot, including hands-on development of working agents and prototypes to demonstrate customer value
• Collaborate closely with customer stakeholders (executives, architects, developers, and business leaders), Microsoft field teams, partners, and engineering to ensure successful outcomes and unblock complex scenarios
• Surface field insights and patterns from real-world deployments to influence product roadmaps, backlog prioritization, and the design of new AI, agent, and extensibility capabilities
• Contribute to scale and service maturity by codifying best practices, publishing internal guidance and playbooks, and sharing reusable patterns to improve delivery consistency across FastTrack and related functions
• Evangelize the FastTrack program and AI-driven capabilities across Microsoft field teams, engineering, partners, and customers
• Embody Microsoft culture and values, demonstrating leadership, curiosity, and a growth mindset in a rapidly evolving technology landscape

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
• 2+ years of customer-facing experience
• Proven success in customer-facing solution architecture or technical delivery roles, working directly with enterprise customers
• Experience working in or alongside the generative and agentic AI domain, with strong familiarity with key concepts (e.g., prompt engineering, LLMs, RAG, GPTs AI agents, multi-agent systems, AI architecture and deployment considerations)
• Ability to operate across multiple disciplines—business, product, design, and engineering—learning quickly and adapting in ambiguous and rapidly changing environments
• Strong executive-level communication skills, with experience presenting to senior leaders, technical teams, and end users, and tailoring messaging to audience needs
• Demonstrated product thinking and technical solutioning skills, with a continuous learning mindset and passion for emerging technologies
• Excellent written and verbal communication skills across technical and non-technical audiences
• Strong problem-solving ability and capacity to think strategically and adapt in real time

Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field AND 4-5+ years of experience in leadership roles delivering customer-facing technical engagements involving Dynamics 365 Agentic ERP implementations

• An environment that fosters continuous learning across cloud, AI, and emerging technologies
• The opportunity to work in one of Microsoft’s fastest-growing businesses as new Dynamics 365, Copilot, and AI capabilities are released
• Direct collaboration with product engineering teams shaping the future of Dynamics 365 Agentic ERP, Copilot Studio, and AI extensibility
• The ability to influence product direction through real-world customer and partner insights and deployment experience