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Facilities Soft Services Coordinator

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JLL

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Location:
Malaysia , Kuala Lumpur

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

The Facilities Soft Services Coordinator supervises and coordinates the daily operations of cleaning staff and tea ladies to maintain exceptional cleanliness, hygiene, and hospitality services throughout the office facility. This hands-on leadership role ensures consistent service delivery, team development, and adherence to quality standards while creating a comfortable and welcoming workplace environment.

Job Responsibility:

  • Lead and supervise a team of cleaners and tea ladies, providing daily work assignments, performance guidance, and skills development
  • Create work schedules ensuring adequate coverage for all areas during business hours and coordinate staff rotation for breaks and leave coverage
  • Conduct regular team meetings to communicate standards, address concerns, and foster collaborative team environment focused on service excellence
  • Oversee comprehensive cleaning operations including office areas, meeting rooms, pantries, washrooms, and common spaces to maintain consistent cleanliness standards
  • Coordinate tea and beverage services for employees and visitors, ensuring fresh supplies and proper service presentation
  • Monitor work quality through regular inspections and provide immediate feedback to maintain high service standards throughout the facility
  • Implement and monitor cleaning protocols, hygiene standards, and service procedures to ensure consistent quality across all work areas
  • Conduct daily quality inspections and maintain checklists for systematic monitoring of cleaning tasks and service delivery
  • Address quality issues promptly and provide additional training when performance standards require improvement
  • Provide comprehensive training to new team members on cleaning procedures, safety protocols, and customer service standards
  • Coordinate ongoing skills development programs and ensure team members understand proper use of cleaning chemicals, equipment, and safety procedures
  • Foster professional development opportunities and recognize outstanding performance to maintain team motivation and job satisfaction
  • Ensure compliance with Malaysian workplace health and safety regulations, chemical handling procedures, and hygiene standards
  • Coordinate proper use of personal protective equipment and maintain safety protocols for cleaning activities
  • Monitor hygiene standards in food preparation areas and ensure compliance with health department requirements for pantry operations
  • Manage inventory of cleaning supplies, chemicals, equipment, and pantry stock to ensure adequate supplies for daily operations
  • Coordinate with suppliers for regular deliveries and maintain cost-effective procurement practices
  • Monitor usage patterns and implement inventory control measures to minimize waste and optimize resource allocation
  • Ensure tea ladies provide courteous and professional beverage services to employees and visitors, maintaining appropriate hospitality standards
  • Coordinate special service requirements for meetings, events, and VIP visitors as directed by the Facilities Soft Services Lead
  • Handle service requests and complaints professionally while maintaining positive relationships with office occupants
  • Supervise proper use and maintenance of cleaning equipment, vacuum cleaners, floor machines, and pantry appliances
  • Coordinate equipment repairs and replacements when necessary to maintain operational efficiency
  • Ensure proper storage and care of cleaning tools and supplies to extend equipment lifecycle and maintain safety standards
  • Prepare daily operational reports including staff attendance, work completion status, and any issues requiring management attention
  • Maintain accurate records of supply usage, equipment maintenance, and staff performance metrics
  • Coordinate with Facilities Soft Services Lead on budget tracking and operational efficiency improvements

Requirements:

  • SPM/O-Level qualification or equivalent
  • Certificate in Hospitality, Facilities Management, or related field preferred
  • Minimum three to five years of experience in facilities services, cleaning operations, or hospitality services with at least two years in supervisory roles
  • Previous experience managing cleaning teams and understanding of Malaysian workplace cleaning standards
  • Proven supervisory capabilities with experience leading diverse teams in Malaysian multicultural workplace environment
  • Strong coaching and development skills
  • Experience managing daily operations while maintaining focus on quality standards and customer satisfaction
  • Fluency in Bahasa Malaysia essential
  • Proficiency in English for reporting and coordination with management
  • Understanding of basic Chinese dialects advantageous
  • Strong interpersonal skills
  • Understanding of professional cleaning techniques, chemical safety procedures, and equipment operation for commercial office environments
  • Knowledge of hygiene standards for food service areas and beverage preparation
  • Basic understanding of inventory management and supply coordination procedures
  • Knowledge of Malaysian occupational health and safety requirements for cleaning operations and chemical handling
  • Understanding of hygiene standards and food safety requirements for pantry operations
  • Experience with safety training procedures and personal protective equipment usage
  • Strong organizational abilities with attention to detail
  • Patient and supportive approach to team development and training
  • Professional demeanor appropriate for customer-facing role and team leadership responsibilities
  • Physical capability to conduct facility inspections, demonstrate cleaning procedures, and assist with operational activities when required
  • Ability to lift supplies and equipment up to 20kg and move throughout office premises for supervision and quality control activities
  • Valid Malaysian identification with flexibility to work varied schedules including occasional early morning or evening coverage for special cleaning requirements
  • Reliability and punctuality essential

Nice to have:

  • Certificate in Hospitality, Facilities Management, or related field
  • Understanding of basic Chinese dialects
What we offer:
  • Excellent opportunities for professional growth within facilities management and team leadership
  • Provides valuable experience in operations management, staff development, and service excellence in Malaysia's commercial office environment

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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