Facilities Helpdesk Operator Job at Xpert Resourcing (Bury St. Edmunds)

Helpdesk Advisor

Atlas Workplace Services has an exciting opportunity for a Helpdesk Advisor to j...

Location

United Kingdom , Milton Keynes

Salary:

25400.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

GCSE English and Maths or equivalent
Level 3 NVQ in relevant subject
Minimum 12 months experience in similar customer-facing role
Understanding of Help Desk operation
Customer Service skills
Keyboard skills

Job Responsibility

Responding to inbound calls and emails from a variety of clients
Liaising with internal teams and subcontractors
Delivering first-class customer service
Using your communication skills to resolve queries efficiently

What we offer

Full training provided
25 days annual leave
Competitive pay
Pension scheme
Free onsite parking
Career progression opportunities

Fulltime

Facilities Manager

Join Eddisons, a leading property consultancy, and help us deliver service excel...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

EDDISONS

Expiration Date

Until further notice

Requirements

Excellent communication skills with the ability to build strong relationships with clients, tenants, and stakeholders
Positive, team-oriented attitude with a proactive, “can-do” approach
Proficiency in Microsoft 365 (Word, Outlook, Excel)
NEBOSH or IOSH qualification desirable
BIFM or IWFM qualification desirable

Job Responsibility

Operational Management: Oversee hard and soft services, maintain site documentation, and coordinate with surveyors and property managers
Financial Management: Draft and reconcile service charge budgets, manage costs in line with agreed budgets, and provide monthly financial reports
Contract Management: Proactively manage supplier contracts, attend review meetings, and mobilise new agreements
Health & Safety: Ensure compliance with legislation, maintain Riskwise scores above 90%, and manage contractor safety standards
Sustainability: Drive green initiatives, reduce utility consumption, and ensure compliance with sustainability policies
CAFM Helpdesk: Maintain accurate records, monitor contractor KPIs, and conduct monthly audits

What we offer

Structured training provided
Hybrid working available
Bespoke MyBenefits platform

Fulltime

Facilities Assistant

A dedicated Facilities Assistant to support operations across various sites. Thi...

Location

United Kingdom , Gravesend

Salary:

35300.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a similar role
Strong organisational skills and attention to detail
Excellent communication abilities
A proactive attitude and willingness to learn
Ability to work both independently and as part of a team
Driver's license (occasional visits to other sites required)

Job Responsibility

Maintain site database to ensure seamless operations
Communicate with subcontractors to obtain service quotes as needed
Action requirements based on site reports
Responsible for essential services to remote sites including Water risk assessments, Fire risk assessments, Cleaning services, Fire extinguishers
Keep the remote sites calendar updated and coordinate visits
Maintain records of inducted contractors for remote site access
Conduct relevant training checks for site access
Manage the facilities helpdesk and document all site visits, works, and inspections
Step in for the reception team when needed
Assist in creating and maintaining the Facilities Department Inventory and PPM schedule

What we offer

Weekly Pay
Up to 28 days annual leave
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Fulltime

Premises Assistant

In this hands-on role, you’ll play a crucial part in ensuring that our school is...

Location

United Kingdom , London

Salary:

28977.00 - 32634.00 GBP / Year

Ark Schools

Expiration Date

February 28, 2026

Requirements

Right to work in the UK
Basic training in one or more of the following: plumbing, general and grounds maintenance, electrical/building maintenance, heating systems
Ability to work on own and as part of a team
Approachable, adaptable, flexible, and calm with a ‘can-do’ attitude
Solution focused, hard working, conscientious and detail orientated
Organised, and able to work with minimum supervision
Demonstrates resilience, motivation and commitment to driving up standards of work and achieving excellence
Keen to learn and develop own skills
Able to drive and willingness to take a MIDAS test
Practical understanding of health & safety and security procedures and practices

Job Responsibility

Ensure school buildings and grounds are secure and safe at all times
Escort visitors and contractors from the car park to reception, as required
Carry out premises daily and weekly routines consistently
Respond and complete all tasks requested through the helpdesk system promptly
To carry out repairs and maintenance tasks, as required
Maintain a litter free environment, ensuring that the site is always kept clean and presentable at all times
Undertake emergency cleaning, graffiti removal and any other ad-hoc cleaning, including toilet and window cleaning
Operate the Building Management Systems (BMS), CCTV system heating, ventilation, lighting, water supply, drainage, and sanitation systems
Ensure that appropriate premises related signs and notices are displayed at all times eg fire exits
Assist with fire and other evacuation procedures and always ensure all fire exits are accessible and that fire extinguishers are correctly positioned

What we offer

Salaries 2.5% higher than main pay scale
Twice as many training days as standard
Generous pension scheme
Access to Ark rewards – a scheme offering savings from over 3,000 major retailers
Interest-free loans – up to £5,000 available for season ticket or to buy a bicycle
Gym discounts – offering up to 40%
Access to Employee Assistance Programme – providing free, confidential counselling, legal advice and a range of different support

Fulltime

Facilities Coordinator

This role is more technical than a typical facilities coordinator position and w...

Location

United Kingdom , Montrose

Salary:

14.56 GBP / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

Technical understanding of facilities management operations
Experience or exposure to CAFM systems (preferably Maximo)
Strong organisational and multitasking abilities
Excellent verbal and written communication skills
Ability to coordinate contractors and manage helpdesk functions
Attention to detail and problem-solving skills
Time management and prioritisation skills
Customer service orientation
Ability to work independently and collaboratively
Basic understanding of health and safety compliance

Job Responsibility

Provide essential support to the facilities management function
Coordinate contractors
Manage helpdesk operations
Ensure smooth communication between internal teams and external suppliers
Maintain accurate records
Support health and safety compliance
Assist with the use of Computer-Aided Facilities Management (CAFM) systems

Operations Coordinator / Scheduler

Join our dynamic team as an Operations Coordinator/Scheduler! 🚀 You'll be the h...

Location

United Kingdom , Sevenoaks

Salary:

13.50 - 18.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Commercially minded & revenue-focused
Confident in customer interactions
Experience in reactive maintenance or facilities management
Comfortable with tech and automation
Organised, accountable, and resilient

Job Responsibility

Client Engagement: Be the main point of contact for assigned clients. Speak confidently and build relationships!
Job Management: Own the entire process from booking and quoting chargeable works to allocating jobs to engineers and subcontractors.
Operational Excellence: Support delivery, close jobs, and handle invoicing efficiently.
Commercial Focus: Use AI-powered tools to quote and maximise profitability on every job.
Team Collaboration: Work alongside a vibrant team of Account Managers, Helpdesk Administrators, and an Operations Manager.

What we offer

Empowered Environment: We encourage decision-making and learning from experiences. Mistakes are part of growth!
Continuous Training: Access to our Nirvana Learning platform for ongoing development and support.
Tech-Savvy Tools: utilise advanced AI and BigChange CRM for scheduling, job tracking, and more-no more admin headaches!

Facilities Coordinator

Join Colchester Institute – Where Your Career Makes a Difference. At Colchester ...

Location

United Kingdom , Colchester

Salary:

25858.56 - 26262.60 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in facilities coordination, property maintenance or a related role (or transferable experience)
Strong organisational skills and ability to manage multiple tasks
Confidence working with contractors and monitoring work quality
Understanding of health & safety processes, including RAMS and permit-to-work systems
Good communication skills, IT competence and a team-focused approach
Ability to carry out site visits across multiple locations

Job Responsibility

Act as the main point of contact for external contractors, raising purchase orders, scheduling visits and overseeing works
Maintain accurate records of all works using shared systems to support planning and reporting
Carry out building inspections and site visits across campuses and leased buildings
Ensure contractors comply with health & safety requirements, including RAMS and permits to work
Work closely with the Facilities team, helpdesk and contracts coordinators to support daily operations
Deliver a responsive, customer-focused service to staff, students and visitors
Assist with management of the College pool vehicle fleet and related records
Support departmental policies and procedures and maintain your own professional development
Promote the College’s Safeguarding, DEI, Values and Health & Safety policies

What we offer

Supportive, collaborative team
Opportunities for professional development
A role where your work directly supports students and staff

Fulltime

Laboratory Operations Manager

We are hiring for a Laboratory Operations Manager for a state of the art £30mill...

Location

United Kingdom , Southampton

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

Ability to commute/ work in Southampton on site Monday – Friday daily is essential
Minimum of 5 years of experience managing a Laboratory as a Laboratory Manager or having worked for a Laboratory Services/ Lab FM Company as a Laboratory Operations Manager, managing onsite service engineers, maintenance engineers, maintenance technicians of equipment in a regulated laboratory, pharmaceutical or similar environment
You will have been a Laboratory Manager, Laboratory Equipment Service Manager, Laboratory Engineering Operations Manager, Life Science Facilities Manager or equivalent with responsibility for a team of Laboratory Equipment Service Engineers, Calibration Engineers, Service Technicians or Calibration Engineers reporting into you where you have to co-ordinate the scheduling of PPM works to customer satisfaction and manage the team successfully
Bachelor’s degree in a related field (e.g. Quality, Business, Engineering, Chemistry or equivalent)
Proven Experience In Analytical Equipment Service/Laboratory Asset Maintenance/ Manufacturing or Laboratory Equipment Engineering Operations Management With Strong Leadership Skills
Strong team development, performance management and employee engagement skills to motivate the team and drive performance excellence
Knowledge of working to GLP on a pharmaceutical, biotech, analytical chemistry, or medical device/similar R&D site
Experience with SAP or other similar CRM systems and good working knowledge of Excel
Ability to work to budgets and ensure that the laboratory equipment maintenance is brought in on budget
Ability to lead change management programs and drive operational innovation tailored to the Southampton site

Job Responsibility

Lead a diverse team of laboratory equipment service engineers, laboratory equipment calibration technicians, helpdesk and technical staff at the Southampton site, fostering a collaborative and high-performance work environment
Deliver lab equipment service engineering support through the site based engineering team reporting directly in to you
Manage third party service agreements and host vendor service engineers on site to undertake warranty maintenance to lab equipment
Drive operational control through metrics and KPI management, including customer satisfaction and service delivery performance
Be customer facing, working with the site based customer’s Laboratory Managers to deliver excellent engineering services on site
Inspire and develop team performance through recruitment, coaching, mentoring, and recognition, ensuring a skilled workforce at the Southampton site
Utilise SAP and other CRM tools for asset management and operational efficiency
Implement and manage continuous improvement initiatives and innovation projects focused on enhancing the efficiency and effectiveness of Southampton site operations

What we offer

excellent salary and benefits

Fulltime

Facilities Helpdesk Operator

Xpert Resourcing

Location:
United Kingdom , Bury St. Edmunds

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 23, 2026

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