Facilities Administrator

• Respond promptly to maintenance and repair requests from tenants or residents
• Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
• Schedule and liaise with approved contractors for specialist works
• Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
• Issue formal correspondence including notices, updates, and service-related communication
• Organise and support resident meetings where required
• Manage the secure issuance and replacement of property keys and access fobs
• Ensure all managed estates are insured
• Handle insurance claims involving property damage, loss, or liability
• Monitor compliance with lease or tenancy terms
• Maintain up-to-date estate records, tenant files, and property documentation
• Log and track maintenance issues, incidents, and resolutions using internal systems
• Liaise with landlords, letting agents, and freeholders
• Authorise quotes and process payments with director approval
• Generate reports and maintain financial records using Microsoft Excel

• Respond promptly to maintenance and repair requests from tenants or residents
• Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
• Schedule and liaise with approved contractors for specialist works (e.g., plumbing, electrical, pest control)
• Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
• Issue formal correspondence including notices, updates, and service-related communication
• Organise and support resident meetings where required, maintaining a professional and approachable presence
• Arrange access to properties for contractors, utility providers, and deliveries as necessary
• Manage the secure issuance and replacement of property keys and access fobs
• Ensure all managed estates are adequately and appropriately insured at all times
• Handle insurance claims involving property damage, loss, or liability
• Monitor compliance with lease or tenancy terms, including rent reviews and general obligations
• Maintain up-to-date estate records, tenant files, and property documentation
• Log and track maintenance issues, incidents, and resolutions using internal systems
• Liaise with landlords, letting agents, and freeholders to ensure smooth property operations
• Authorise quotes and process payments (with director approval), managing document flow efficiently
• Use Microsoft Excel confidently for tracking budgets, generating reports, and maintaining records
• Carry out ad hoc administrative tasks while maintaining well-organised and compliant filing systems

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