F&B Service Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
Philippines, Manila

Category:
Gastronomy

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts are skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests’ experience is well taken care of from start to finish.

Job Responsibility:

Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting
Anticipate guests' service needs
Actively listen and respond positively to guest questions, concerns, and requests
Address guests' service needs in a professional, positive, and timely manner
Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area
Communicate additional meal requirements, allergies, dietary needs, and special requests with the kitchen
Set tables, collect dishes, and ensure workspaces meet cleanliness standards
Take room service orders over the phone
Deliver food and beverage orders to guests
Process payments following procedures
Collaborate with kitchen staff on food availability and updates
Take inventory of food and beverage supplies
Ensure safety and security in the workplace
Comply with quality assurance standards and safety training requirements

Requirements:

Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (GUEST and LEARN models) to resolve issues, delight, and build trust
Address guests' service needs in a professional, positive, and timely manner
Interact & engage with guests in conversation regarding their stay, property services, and area attractions/offerings
Assist other colleagues to ensure proper coverage and prompt guest service
Thank guests with genuine appreciation and provide a fond farewell
Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area, practicing clean-as-you-go procedures
Communicate additional meal requirements, allergies, dietary needs, and special requests with the respective kitchens, and ensure guests’ orders are delivered
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards
Pick-up trays and clean tables as needed to ensure a clean dining area
Follow appropriate procedures for serving alcohol, follow local Training & Guidance process, and all states & local laws for serving alcohol responsibly (e.g., last call times)
Retrieve and deliver food and beverage orders in a timely manner
Perform other reasonable duties as requested
Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required
Greets and receives guests, checking of reservation and table management system as to the assigned table and seats guest as per Sequence of service while explaining special restaurant features
Introducing menus and making recommendations depending on meal period and briefing instructions
Taking orders by following outlet specific Sequence of Service and applying upselling techniques
Processing orders in the outlets’ POS system, following the standard procedure
Have sound knowledge of outlets food and beverage menus and daily specials and can clearly explain these to the outlet's patrons
Prepares beverages as per section assignment and adheres to service standards by meal period and type of service
Oversee, guide and work closely with trainees and casuals working in the same outlet
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
Follow property control audit standards and cash handling procedures (e.g., blind drops)
Transport bank to/from assigned workstation, following security procedures
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and always keeping bank secure
Process all payment methods in accordance with accounting procedures and policies
Use department POS as per establishes SOP, able to open and close checks, make posting according to BEO’s and consumption
Cash/Bank Handling in accordance with established cashiering procedures
Record transaction in POS (MICROS or similar system) at time of order
Complete opening and closing duties in the assigned department, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking and unlocking doors, and completing daily cleaning checklist
Closing Alcohol inventory to be done and reported in daily reports
Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies
Retrieve keys from Security department and open up the department, unlock doors, turn on lights, AC’s and perform other opening duties for the Events Service Department
Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary
Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability
Check in with guests to ensure satisfaction with each food course and/or beverages
Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity
Monitor and maintain the cleanliness of assigned tables and work areas including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate
Welcome and farewell guests as per Sequence of Service by event
Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time
Place and log call back for room service order within appropriate time frame to ensure guest satisfaction
Notify guests and management of delays in service delivery and record any issues or complaints via GXP system
Deliver VIP amenities and F&B orders to guest rooms and suites as per sequence of service and standard
Collect, clear and remove trays and trolleys from corridors and guest rooms
Speak to guests and colleagues using clear, appropriate and professional language
Communicate with guests, other employees, or departments to ensure guest needs are met
Talk with and listen to other employees to effectively exchange information
Provide assistance to co-workers, ensuring they understand their tasks
Discuss work topics, activities, or problems with colleagues, supervisors, or managers discreetly and quietly, avoiding public areas of the property
Answer outlet telephones following respective standards when needed
Fill in for Hostess when required
Be confident to connect with Event Management Team to discuss important points of the event, obtain BEO Change logs, etc.
Communicate with service supervisor and or chef in charge when any requests are being address to oneself
Support all colleagues and treat them with dignity and respect
Develop and maintain positive and productive working relationships with other employees and departments
Partner with and assist others to promote an environment of teamwork and achieve common goals
Comply with quality assurance expectations and Brand standards
Ensure all Brand standards for Restaurant and Private dining are followed as per the guidelines
Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
Use proper equipment and tools, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines
Complete appropriate safety training and certifications to perform work tasks
Protect the privacy and security of guests and coworkers
Follow company and department policies and procedures
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
Maintain confidentiality of proprietary materials and information
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
Perform other reasonable job duties as requested by Supervisors
Follow the requirements and tasks as defined in APEC Food & Beverage Cashiering SOP if associate handles cash
Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs
Comply with quality assurance expectations and standards

What we offer:

Opportunities for training
development and recognition
Diverse and inclusive environment
Equal opportunity employer
Dynamic work environment with luxury focus

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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F&B Service Expert