F&B Service Expert (Banquets), Marriott Bonvoy

Marriott Bonvoy

Location:
Cayman Islands, Grand Cayman

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Food and Beverage Service Expert position at The Ritz-Carlton Grand Cayman, responsible for providing exceptional luxury service, managing reservations, ensuring guest satisfaction, and maintaining high standards of food and beverage service in banquet operations.

Job Responsibility:

Review and confirm all reservations by telephone in advance of service
Print and design menus
Update preferences, dietary restrictions, and arrange amenities for special occasion guests
Strategically assign seating through the Restaurant for the best guest and restaurant experience
Guide guests through the dining rooms and provide any needed assistance
Assist in monitoring the guest's needs and all phases of the operations
Check menus to ensure they are current, clean, plentiful, and wrinkle-free
Maintain cleanliness of work areas throughout the day
Monitor dining rooms for seating availability, service, safety, and well-being of guests
Handle guests and group enquiries independently and efficiently to secure booking
Build strong relationships with clients to ensure repeat business
Assist the F&B Manager and team in daily organization of the restaurant
Communicate clearly operational requirements and updates to provide luxury guest experience

Requirements:

Minimum 2-years Food and Beverage experience in hotels or restaurant service
Expert in using computer applications Microsoft Office (Word, Excel, Publisher, PowerPoint)
Experience with using Online Restaurant Reservation System desirable
Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations
Excellent guest service skills and communication skills in English
Must be dependable, have a positive attitude and be able to work with a diverse team
Ability to multi-task and work in a fast pace environment
Must be team-oriented and very attentive to details
Certification of previous training in wine and food service preferred
Excellent telephone skills
Must be able to work flexible working hours, weekends and holidays
Must be 18 years or older

Nice to have:

Luxury Hotel Experience Preferred
Certification of previous training in wine and food service

Additional Information:

Job Posted:
August 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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F&B Service Expert (Banquets)