F&B Hostess - Lobby Lounge

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference
• Set up Hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials
• Work harmoniously and professionally with co-workers and supervisors
• Complete special projects (menu changes, signage, etc) as instructed
• Ensure proper table set-up and make minor adjustments as needed

• Poses an affinity for guest service
• Excellent personal presentation and interpersonal skills
• Good knowledge in food and beverage
• Ability to use the Micros Operating System is an advantage
• Ability to lift up to 60lbs
• Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs
• Excellent reading, writing, and oral proficiency in English language
• Must be able to speak, read, and write Bahasa Malaysia
• Must have the right to work in Malaysia

Ability to use the Micros Operating System is an advantage

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals