External Service Operations Junior Analyst, Citi

Citi

Location:
Hungary, Budapest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Identity Access Management Operations (IAM Ops) is a global organization within Citi with 600+ employees located across the globe; IAM OPS Budapest has 200+ colleagues locally. IAM OPS manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM OPS works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues. Responsible for fulfilling user ID maintenance related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi.

Job Responsibility:

Create, modify, and delete user profiles in various systems
Reset passwords
enable IDs based on incoming client requests
Provide customer service via ticket management systems
Ensure corporate information security policies are followed
Possible shift-work including public holidays

Requirements:

At least 1 year of relevant experience but fresh graduates are also welcomed
Excellent customer service orientation
Good verbal and written communication in English
Being able to learn to use numerous different systems on a basic level
Ability to set priorities
attention to details and work under pressure
Has to be able to endure monotonous work
Flexibility to work in various shifts

What we offer:

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:
April 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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External Service Operations Junior Analyst