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Expert Systems Engineer (Telecom Manager)

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Altera Digital Health Inc. UK

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Location:
India

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Telecom Manager will lead and manage the Telecom Operations team responsible for supporting and optimizing enterprise and client network infrastructure across global environments — including data centers, Azure cloud, and U.S.-based client sites. This role requires strong operational leadership, technical depth in WAN/LAN/Voice, and hands-on experience managing ISPs, escalation processes, costing, and installation activities for U.S. clients.

Job Responsibility:

  • Oversee daily telecom operations for MPLS, Internet, SD-WAN, VPN, and ExpressRoute environments across global and U.S. clients
  • Manage end-to-end ISP lifecycle — from feasibility checks, ordering, costing, and installation coordination to operational handover
  • Drive ISP incident and escalation processes, working directly with service providers in the U.S. to ensure timely issue resolution
  • Monitor, maintain, and optimize network performance, QoS, and bandwidth utilization
  • Ensure configuration standardization, compliance, and audit readiness across all routers, switches, and firewalls
  • Lead root cause analysis (RCA) and ensure permanent fixes for chronic issues
  • Lead a team of Telecom and Network Engineers, providing technical guidance, mentoring, and performance management
  • Manage team workload, task allocation, and shift coverage in a 24x7 operational environment
  • Encourage collaboration, accountability, and ownership within the team
  • Oversee telecom infrastructure projects, including Azure network build-outs, ISP migrations, QoS rollouts, and VPN deployments
  • Collaborate with architecture and engineering teams to ensure consistent implementation of standard network designs
  • Coordinate cross-functional efforts with Telecom, Cloud, and Security teams for project delivery
  • Maintain documentation for network topologies, SOPs, and escalation workflows
  • Manage relationships with multiple ISPs and telecom vendors in the U.S. and globally
  • Develop and maintain an updated vendor escalation matrix and SLA compliance tracker
  • Review and analyze telecom invoices and service costs, ensuring billing accuracy and cost optimization
  • Work closely with client operations, procurement, and leadership teams for coordination and reporting
  • Track key metrics: incident response times, SLA adherence, chronic issue trends, and cost performance
  • Present weekly and monthly operational summaries to leadership
  • Ensure compliance with internal security, policy, and governance standards

Requirements:

  • Bachelor’s degree in Engineering, Computer Science, or related field
  • 10+ years of experience in telecom or network operations, including 3–5 years in a managerial role
  • Proven hands-on experience managing ISPs — including procurement, installation, costing, and escalation handling for U.S. clients
  • Deep technical knowledge of Cisco networking, BGP, VPNs, QoS, firewalls, and WAN technologies
  • Experience with Azure Networking (vWAN, ExpressRoute, VPN Gateways, Route Server) preferred
  • Familiarity with SD-WAN, LogicMonitor, SolarWinds, or other monitoring tools
  • Strong communication, vendor coordination, and leadership skills

Nice to have:

  • CCNP / CCIE (Enterprise or Service Provider)
  • Azure Network Engineer Associate (AZ-700)
  • ITIL v4 Foundation
  • PMP (optional)

Additional Information:

Job Posted:
December 17, 2025

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