Expert, Government Support, T-Mobile

T-Mobile

Location:
United States, Las Vegas

Category:
Customer Service

Contract Type:
Employment contract

Salary:

21.00 - 31.22 USD / Hour

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Job Description:

The Government Support Expert will serve as a vital member of the business customer support team, responsible for supporting the day to day needs of our Federal Government customers, as well as maintaining strong relations with cross-functional teams to support solutions and sales. As part of this team, experts will maintain a focus on delivering customer solutions, growing dedication within their communities assigned customer base and servicing the accounts in accordance with any contractual obligations.

Job Responsibility:

Deliver outstanding Un-Carrier service through expert handling of requests via various communication channels for customers as well as our sales team
Resolve billing issues by confirming promotions and rebates are processed accurately and assist with buyback facilitation of devices
Assist Sr. Government Experts and community as needed with account management activities for including mobile number management, new account activation, fulfillment of equipment needs
Assist the Sr. Government Experts as needed with sales or billing requests, processing orders and renewals via portal or Salesforce
Run custom billing, usage and other account related activity reports that allow for management of the customer account as needed
Communicate proficiently with all levels of business customers, Sales and cross-functional partners
Engage in cross-functional partnerships for in-depth problem-solving
Deliver and stay in sync with customer care support needs as detailed by contractual agreements

Requirements:

High School Diploma/GED
2-4 years Customer Service or customer facing sales experience
Prior call center experience preferred
Project Management preferred
Customer Service required
Reporting & Analysis preferred
Organizational Effectiveness
Cross Functional Relationships
Articulate in Presentation
MS Office Suite
T-Mobile Tools & System Knowledge
Critical Thinking
Task Management
Problem Solving

Nice to have:

Project Management
Reporting & Analysis

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Expert, Government Support