CrawlJobs Logo

Expert, Enterprise Support

https://www.t-mobile.com Logo

T-Mobile

Location Icon

Location:
United States , Las Vegas

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Enterprise Support Expert will serve as a vital member of the business customer support team, responsible for supporting the day to day needs of our business customers, as well as maintaining strong relations with cross-functional teams to drive solutions and sales. As part of this team, experts will maintain a focus on delivering customer solutions, increasing loyalty within their communities assigned customer base and servicing the accounts in accordance with any contractual obligations. Performs a wide array of both offline and inbound job responsibilities, driven by the needs of their communities customer base and sales team.

Job Responsibility:

  • Deliver exceptional Un-Carrier service through expert handling of requests via various communication channels for customers as well as our sales team. Resolve billing issues by confirming promotions and rebates are processed correctly and assist with buyback facilitation of devices.
  • Assist Sr. Enterprise Experts and community as needed with Account Management activities for including mobile number management, new account activation, fulfillment of equipment needs.
  • Assist the Sr. Enterprise Experts as needed with sales or billing requests, processing orders and renewals via portal or Salesforce. Effectively maintain and remain current with knowledge to support each group, department, and call center as business needs dictate.
  • Run custom billing, usage and other account related activity reports that allow for management of the customer account as needed.
  • Communicate proficiently with all levels of business customers, Sales and cross-functional partners. Engage in cross-functional partnerships for in-depth problem-solving. Deliver and comply with customer care support needs as documented by contractual agreements
  • Also responsible for other Duties/Projects as assigned by business management as needed.

Requirements:

  • High School Diploma/GED
  • 2-4 years Customer Service or customer facing sales experience (Preferred)
  • Less than 2 years Prior call center experience (Preferred)
  • Customer Service
  • Organizational Effectiveness Ability to thrive in a lively working environment and multi-task. Self-starter with independent ability to meet strong deadlines with detail and effectiveness
  • Cross Functional Relationships Work closely with Sales team as well as customer to ensure account health
  • Articulate in Presentation Provide updates on account health, customer needs and concerns both internally and externally, in person and virtually
  • MS Office Suite Responsible for communication with the customer via email and phone as part of research and solution implementation of customer needs
  • T-Mobile Tools & System Knowledge Maintain up to date knowledge and awareness of all current departmental policies and procedures. Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements.
  • Strategic Thinking Adapt quickly and effectively to the unpredictable and varying requests that arise while supporting multiple large corporate accounts.
  • Task Management Effectively move between calls, written communication through Salesforce and reporting as described earlier.
  • Problem Solving Ability to fully understand and resolve a variety of problems quickly and effectively.
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Expert, Enterprise Support

Enterprise Hosting Expert

NAVBLUE, an Airbus Company, is currently seeking an Enterprise Hosting Expert to...
Location
Location
Canada , Waterloo
Salary
Salary:
Not provided
navblue.aero Logo
NAVBLUE Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a technical discipline or equivalent experience
  • Solid understanding of computer networks and security
  • Proven experience on the field of platforms operations
  • 5+ years of experience managing production environments within an organization, capable of understanding its impact on stakeholders to help drive necessary improvements to support them
  • Strong technical background from both application development and infrastructure perspective
  • High level of organization, sufficient to enable the Team to effectively execute tasks
  • Excellent problem-solving skills
  • Ability to drive for results
  • Self-starter who can drive future platform changes
  • Deals well with ambiguous/undefined problems
Job Responsibility
Job Responsibility
  • Technical management and technical authority within the Digital Platform Operations team
  • Collaborate with the HO of Enterprise Hosting to set a vision and direction for the platform
  • Support and develop a team which can focus on services that scale with high reliability
  • Collaborate with Solution Architects, Enterprise Architects, Customer Experience, Finance and other NAVBLUE and Airbus teams
  • Interact with enterprise hosting teams, Software factory teams, and portfolio teams
  • Specialist and Technical Authority
  • Setting Best Practices
  • Quality Assurance
  • Solving High-Stakes Problems
  • Contributing to Crisis cells
What we offer
What we offer
  • Being part of Airbus Network
  • Flexible hours
  • Hybrid working environment (3 days in office)
  • Free parking
  • Vacation Days (15 - 25)
  • Professional Development Day
  • Christmas shut down
  • Summer core hours
  • Strong work-life balance
  • Casual dress code
  • Fulltime
Read More
Arrow Right

Enterprise Hosting Expert

This position is responsible for technical management and technical authority wi...
Location
Location
Poland , Gdańsk
Salary
Salary:
Not provided
navblue.aero Logo
NAVBLUE Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a technical discipline or equivalent experience
  • Solid understanding of computer networks and security
  • Proven experience on the field of platforms operations
  • 5+ years of experience managing production environments within an organization, capable of understanding its impact on stakeholders to help drive necessary improvements to support them
  • Strong technical background from both application development and infrastructure perspective
  • High level of organization, sufficient to enable the Team to effectively execute tasks
  • Excellent problem-solving skills
  • Ability to drive for results
  • Self-starter who can drive future platform changes
  • Deals well with ambiguous/undefined problems
Job Responsibility
Job Responsibility
  • Technical management and technical authority within the Digital Platform Operations team
  • Collaborate with the HO of Enterprise Hosting to set a vision and direction for the platform
  • Supporting and developing a team which can focus on services that scale with high reliability
  • Extensive collaboration with Solution Architects, Enterprise Architects, Customer Experience, Finance and other NAVBLUE and Airbus teams
  • Responsibility spans both legacy systems and new cloud deployments, with a focus on cloud (AWS) infrastructure for all new development
  • Specialist and Technical Authority
  • Setting Best Practices, responsible for defining and enforcing technical standards, methodologies and best practices
  • Quality Assurance, playing a role in the final review of projects, products and services
  • Solving High-Stakes Problems
  • Contributing to Crisis cells, and providing support to operational teams
What we offer
What we offer
  • Stable employment based on a full-time job contract
  • Flexible working hours and work-from-home opportunities (3 days in office)
  • International working environment in a dynamic company
  • Access to the latest knowledge and technologies enabling professional development
  • Training and development possibilities
  • Participating in international projects and international trips
  • Competitive salary dependent on experience and qualifications
  • Private medical coverage for you and your family
  • Sport card
  • Mental health support platform
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

The Enterprise Technical Support Team at Airtable plays a pivotal role in helpin...
Location
Location
United States
Salary
Salary:
65000.00 - 85500.00 USD / Year
airtable.com Logo
Airtable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with Airtable, personally or professionally
  • Experience in an enterprise-focused technical support role within a B2B tech environment
  • Excellent written and verbal communication skills
  • Strong analytical skills and technical aptitude for solving complex problems
  • Natural curiosity and continuous learning mindset
  • Self-driven desire to exceed expectations
  • Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology
Job Responsibility
Job Responsibility
  • Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
  • Deliver a world-class customer experience by actively listening, empathizing, and resolving issues
  • Escalate complex issues to senior technical teams or relevant stakeholders
  • Accurately document all customer interactions and technical issues in Salesforce
  • Contribute to the growth of Airtable’s knowledge base by creating and updating resources
  • Stay ahead of new features and product updates
  • Educate customers on best practices and help them leverage Airtable
What we offer
What we offer
  • Benefits
  • Restricted stock units
  • Incentive compensation
  • Fulltime
Read More
Arrow Right

Enterprise Deal Operations Team Lead, Scaled Deal Support

This is a remote position requiring location in the Philippines. The role focuse...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
  • At least one year in a people management role in an operations function
  • Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
  • Must have a working knowledge of Confluence and sales service desk tools
  • Customer service background and experience balancing many support requests simultaneously
  • Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.
Job Responsibility
Job Responsibility
  • Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
  • Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
  • Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
  • Expertly voice your opinion to make things better and seek feedback
  • Support customers with billing, invoicing, and licensing questions and handle customer escalations
  • Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
  • Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources.
  • Fulltime
Read More
Arrow Right

Senior Support Engineer, Cloud Migrations

Our Sr. Support Engineers improve our customers' experience with our products, t...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in support, software services, and/or system administration for a large end-user community
  • 2+ years of experience in working with enterprise customers in a high touch model
  • Strong database skills, with the expertise to write and update SQL queries with ease
  • Strong expertise to write, review or modify Scripts (Python, bash/shell)
  • Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc
  • Experience with Splunk
  • Experience with APIs and REST calls
  • Worked with various operating systems, such as Linux, Unix, and Windows
  • Proven knowledge of networks
  • Experience supporting Java, especially the JVM components
Job Responsibility
Job Responsibility
  • Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
  • Jumping on to calls with customers to provide updates on migration
  • Engage support teams across multiple regions and/or cross functions within Atlassian like CSM, EA’s, Devs for best outcomes towards the customer’s migration project
  • Ability to influence customer and/or partner team to follow best practices for a successful migration
  • Contribute to the creation and review of knowledge articles
  • Participate in release readiness activities
What we offer
What we offer
  • Health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

As a Technical Support Engineer, you will be responsible for helping customers b...
Location
Location
India
Salary
Salary:
Not provided
redis.io Logo
Redis
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least five years of relevant experience in the enterprise software industry
  • Strong background in scripting or programming languages
  • Working knowledge of Cloud-based and On-premise environments
  • Expert working knowledge in Linux/Unix and networking (TCP/IP)
  • Proficiency in communication and presentation, both written and verbal (in English)
  • Strong technical background with excellent problem-solving and multi-tasking skills
  • High availability and commitment to customers
Job Responsibility
Job Responsibility
  • Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed
  • Document issues and contribute to our internal team documentation
  • Collaborate with Engineering as needed to provide solutions
  • Provide Root Cause Analysis
  • Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises
  • Provide technical expertise during testing, deployment, and upgrading of Redis software
  • Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales
  • Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription
  • Participate in new product development, customer training, and other support-related activities
Read More
Arrow Right

IT Support Technician

We are seeking a highly skilled IT Support Technician to provide hands-on techni...
Location
Location
United States , Palm Beach, FL
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expert-level knowledge of desktops, mobile devices, office software, and networking
  • Proficiency in Windows workstation imaging, deployment, and upgrades
  • Strong experience with remote support, network printing, and enterprise application troubleshooting
  • Excellent time management, problem-solving, and organizational skills
  • Strong written and verbal communication skills
  • Experience with VOIP/PBX telephony systems is a plus
Job Responsibility
Job Responsibility
  • Troubleshoot and replace laptops, PCs, and mobile devices (Windows & Apple iOS)
  • Perform hardware upgrades, software installations, and remote imaging
  • Set up, maintain, and troubleshoot Apple iPads, iPhones, and other mobile devices
  • Provide first, second, and third-level technical support for hardware, software, networking, and enterprise applications
  • Manage IT asset inventory, hardware disposal, loaner programs, and automated updates
  • Support new hire setups, terminations, and employee relocations
  • Install, configure, and troubleshoot printers, scanners, and VOIP/PBX telephony systems
  • Participate in the IT support queue, logging and prioritizing technical issues
  • Escalate unresolved issues to the appropriate teams when necessary
  • Maintain a working knowledge of communication protocols, servers, and networking technologies
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior Network Engineer

We are looking for a highly skilled HPE Aruba Senior Network Engineer – Premium ...
Location
Location
India
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of hands-on experience supporting and troubleshooting HPE Aruba WLAN solutions in large-scale enterprise environments
  • Expert knowledge of 802.11 standards, RF design, and enterprise Wi-Fi troubleshooting
  • Hands-on experience with HPE Aruba Mobility Controllers (AOS 8 & AOS 10), HPE Aruba APs, and HPE Aruba Central
  • Strong understanding of VLANs, QoS, AAA (RADIUS/TACACS), firewall rules, and network security best practices
  • Experience working in a high-pressure premium support environment with enterprise customers
  • Excellent problem-solving, analytical, and communication skills
Job Responsibility
Job Responsibility
  • Deliver premium support services to enterprise customers using HPE Aruba WLAN AOS8/AOS10 and HPE Aruba Central
  • Troubleshoot and resolve complex wireless performance, authentication, and roaming issues
  • Provide advanced technical guidance, best practices, and proactive recommendations for HPE Aruba WLAN environments
  • Work closely with customers to diagnose issues in HPE Aruba Mobility Controllers, APs, ClearPass (NAC), and cloud-managed networks in HPE Aruba Central
  • Perform Wi-Fi site analysis, RF tuning, and optimization for high-density environments
  • Analyze logs, packet captures, and HPE Aruba telemetry data to identify root causes of network issues
  • Collaborate with Engineering teams and product management team for escalations and fixes
  • Monitor and maintain customer networks using HPE Aruba Central, AirWave, and AI-driven analytics
  • Assist with firmware upgrades, security patching, and HPE ArubaOS version migrations
  • Document troubleshooting steps, resolutions, and best practices for internal teams and customers
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right